Customer Technical Support - 1019

Lightcast • Moscow, ID

5d

About The Position

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries.
In this role, you’ll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You’ll also support internal coordination and documentation to help keep team operations organized and running efficiently.
This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Experience or training in customer service, technical support, or a related field is a plus
• Strong communication skills with a customer-focused, problem-solving mindset
• Organized and detail-oriented, with the ability to manage multiple priorities
• Comfortable learning new systems and working in a fast-paced environment
• Self-motivated, reliable, and able to follow through on tasks independently

Nice To Haves

• Experience or training in customer service, technical support, or a related field is a plus
• High school diploma required; Associate’s or Bachelor’s degree preferred

Responsibilities

• Respond to client inquiries and provide timely, helpful support
• Troubleshoot basic technical or product-related issues and escalate when needed
• Deliver a professional and positive client experience
• Support onboarding activities, trainings, and follow-ups as needed
• Assist with basic coordination, documentation, and task tracking
• Maintain updates in internal systems and tools
• Support meeting coordination, notes, and follow-ups
• Pull and organize basic reports from internal systems
• Assist with tracking team or support-related metrics
• Maintain accurate records and documentation
• Partner with internal teams to help resolve client needs
• Help ensure processes are followed consistently
• Support additional administrative or operational tasks as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees