Technical Customer Support Lead
Hercules•San Francisco, CA
•Hybrid
About The Position
We are looking for a technical customer support specialist to come lead our support team at Hercules. Hercules ( hercules.app ) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
Requirements
- Excellent communication skills
- Capable of responding to ~100-150 tickets per day (with AI help)
- Previous experience in support
- Extensive experience with Stripe
Nice To Haves
- Has coded before (or vibe coded)
- Has successfully built AI automations before
Responsibilities
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
Benefits
- Healthcare
- Vision
- Dental
- User whatever AI productivity tools you’d like
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office
- Guarantee you will do the best work of your career here
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
