Technical Support Engineer

Mach7 Technologies • Burlington, VT

20h • Hybrid

About The Position

At Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you’ll be part of a tight -knit squad that keeps our customers’ imaging data flying smoothly and safely every day, everywhere.

Requirements

• You’re curious, resourceful, and eager to learn.
• You have familiarity with relational databases (SQL Server or similar)
• You love solving problems and helping people.
• You thrive in a collaborative team environment and communicate well under pressure.
• You prefer to work in a flexible, hybrid environment as part of a supportive crew, with freedom to do your best work from home.

Nice To Haves

• Experience with PACS, VNA, or enterprise imaging systems
• Familiarity with HL7, DICOM, or other healthcare data standards
• Mach7 Enterprise Imaging Platform experience

Responsibilities

• Provide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution.
• Perform routine DBA tasks such as monitoring, user access, backups, and system health checks.
• Triage, troubleshoot, and resolve issues or escalate when needed.
• Document solutions and share knowledge to help the entire crew work smarter.
• Communicate clearly and calmly with customers, even in high -pressure situations.
• Work closely with your Flight Crew to make sure health care providers stay up and running 24/7.
• Learn and grow your knowledge of our systems, databases, and imaging technologies.

Benefits

• Be part of a purpose -driven team making real impact in healthcare.
• Work in a flexible environment from home remotely alongside your crew
• A supportive, fun Flight Crew culture where everyone has your back.
• A growing company where your skills and ideas can truly take off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed