Technical Account Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
• Deep understanding of enterprise software, infrastructure, and IT operations
• Experience managing large-scale or complex customer environments
• Strong executive communication, organizational, and leadership skills

Nice To Haves

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Responsibilities

• Supports assigned customer accounts with coordination and communication
• Develops knowledge of IGT product platforms and customer environments
• Assists with incident coordination and escalation management
• Works under guidance of TAM 4/5 for complex scenarios
• Serve as a technical liaison for assigned accounts
• Build relationships with customer technical contacts
• Maintain working knowledge of environments and systems
• Support communication and coordination activities
• Participate in customer reviews and meetings
• Identify and escalate risks
• Assist in preparing customers for changes
• Support issue resolution coordination
• Track incidents and communicate updates
• Assist in escalation handling

Benefits

• 401(k) savings plan with company contributions
• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• tuition reimbursement
• other wellness programs