Sr. Technical Account Manager - Remote

Highspot

3d • CA$129,000 - CA$201,000 • Remote

About The Position

As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success. You’ll serve as the bridge between our platform and the customers who rely on it – delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights. This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders.

This role supports a hybrid work model. Expect approximately 15% travel for on-site customer engagements.

Requirements

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
• Solid understanding of software development processes, integrations, and modern SaaS architectures.
• Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).
• Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.
• Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.
• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.
• Strong problem-solving skills with a bias toward creative, customer-centric solutions.
• Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

Responsibilities

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year
• Monthly transportation allowance for employees that work in our Vancouver Hub location

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed