Technical Account Manager

Frame Security•Tampa, FL

4d•Onsite

About The Position

Frame Security is seeking a Technical Account Manager (TAM) who is a technical powerhouse with zero ego. This role is not a standard sales TAM position; the TAM will serve as a technical secret weapon throughout the entire customer journey. Responsibilities include partnering with Sales for technical evaluations and Proofs of Value (POVs), troubleshooting live issues with prospects, and collaborating with Customer Success to ensure enterprise customers maximize value from Frame. The ideal candidate possesses strong technical fundamentals, insatiable curiosity, and the ability to explain complex technology in simple terms. They should be eager to tackle challenging problems rather than seeking to be the most knowledgeable person in the room.

Requirements

2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
Solid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
Grit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
Low Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.

Nice To Haves

Experience in SaaS
Cybersecurity experience is a nice-to-have, not a requirement.

Responsibilities

Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.