Technical Account Manager

Frame Security•New York City, NY

4d•Remote

About The Position

Frame Security is seeking a Technical Account Manager (TAM) who is a technical powerhouse with zero ego to join their team. This role is not a standard sales TAM position but rather a technical secret weapon across the entire customer journey. Responsibilities include partnering with Sales for technical evaluations and Proofs of Value (POVs), live-troubleshooting with prospects, and ensuring enterprise customers maximize value from Frame. The ideal candidate needs rock-solid technical fundamentals, unstoppable curiosity, and the ability to translate complex technology into simple terms. They should enjoy solving problems and jumping into challenging situations.

Requirements

2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
Solid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
Grit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
Low Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.

Nice To Haves

Experience in SaaS
Cybersecurity experience is a nice-to-have, not a requirement.

Responsibilities

Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
Turn recurring customer challenges into reusable documentation, playbooks, and insights for Product and Engineering teams.