Technical Account Manager

Nextdeavor • San Jose, CA

6d • Remote

About The Position

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. You will act as a trusted technical and strategic partner to the client, translating high-level business needs into operational and technical plans that improve product performance and customer adoption. You will engage with Director- and VP-level stakeholders and cross-functional teams to drive outcomes.

Requirements

• Bachelor's degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Customer-facing experience on enterprise projects
• Technical familiarity with one or more: Java, SQL, JavaScript, AngularJS, jQuery, CSS, REST, XML, web-server technologies
• Competency in analytical problem solving, building customer/partner relationships, cross-functional collaboration, project management, strategic insight, and product & technology expertise

Nice To Haves

• Experience and familiarity with Marketo or AJO B2C (primary, a plus but not required)
• Familiarity with RTCDP, AEP, or Target

Responsibilities

• Serve as the central point of contact to ensure high levels of customer satisfaction and manage expectations across internal and external teams
• Engage with senior executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and increase customer adoption
• Lead customers through complex environment changes and upgrades, and supervise resolution of technical critical issues
• Deliver proactive status updates, notifications about upcoming releases, and recommendations on potential impacts
• Lead regular customer check-ins and participate in quarterly business reviews
• Provide deliverables, guidelines, and ongoing development of both technical and soft skills

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level