Technical Account Manager

Wavefront Software, Inc. • Dublin, OH

6d • $65,000 - $90,000 • Remote

About The Position

As a Technical Account Manager at Wavefront Software, you’ll become the long-term partner for customers after implementation, helping them succeed, adapt, and grow with a highly configurable Laboratory Information Management Systems (LIMS) platform used across scientific industries such as Materials Testing, Biotech, Environmental, and Food & Beverage laboratories. This is a new remote role on a small, experienced team where you’ll have real autonomy, direct customer ownership, and visibility across the business. If you’re excited about owning customer relationships, solving complex problems, and working at the intersection of science and software, we’d love to hear from you!

Requirements

• A 4-year degree in a science or technical major
• Clear, confident communication – able to work directly with customers across a wide range of technical and organizational contexts
• The ability to translate real-world workflows into system configurations, especially when requirements are still taking shape
• Technical curiosity and aptitude – comfort learning a complex, configurable software platform and how it maps to laboratory operations
• Strong organization and documentation habits, particularly when balancing multiple accounts, tickets, and change requests
• Sound judgment in prioritization, including when to escalate urgent issues versus working through solutions independently
• Adaptability across different customer facing environments – from small labs to large organizations with layered decision-making
• A proactive, self-directed approach suited to a remote, low-oversight environment

Nice To Haves

• Laboratory environment and LIMS experience is a strong plus
• Success here comes from curiosity, flexibility, and a willingness to continuously learn!

Responsibilities

• Own post-implementation relationships, guiding customers through ongoing updates, support, and evolving needs across their LIMS environment
• Be the primary liaison between customers and internal teams, translating requirements into actionable work across product, development, training, and reporting
• Drive adoption and account health, executing success plans, aligning on roadmaps, and ensuring customers are getting measurable value from the platform
• Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely resolution while identifying trends that signal broader issues
• Scope and coordinate change orders, defining requirements, estimating work, and partnering with internal teams to deliver on time and within scope
• Provide technical guidance and solution design, becoming fluent in product configuration and advising customers on how to solve complex operational challenges
• Identify expansion opportunities, partnering with leadership to grow accounts as customer needs evolve

Benefits

• Starting salary in the $65,000 - $90,000/yr range
• Fully remote role (in Ohio), with the option for hybrid flex space if you are located near Dublin, Ohio
• Generous 401k contributions
• Paid holidays + 15 days Paid Time Off
• Medical, dental & vision insurance with PPO and HSA options
• Health Savings Account with matching up to $750/year
• Basic Life, Short-term & Long-term Disability insurances are all company-paid!
• Pets are family too, and we have a group insurance plan available and reimburse towards your premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level