Technical Account Manager - Partnerships

Plaid•Remote, CA

7d•$157,200 - $196,800

About The Position

The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing technical guidance to enable growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs. From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale.

Requirements

5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined.
Experience working in a Partnerships function is strongly preferred
Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non-technical audiences
Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
A customer-first mindset with a passion for solving technical challenges efficiently
Ability to work cross-functionally to ensure customers receive the best possible experience

Responsibilities

Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid
Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of Plaid
Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance
Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support
Maintain a strong understanding of Plaid’s API, system architecture, and product offerings to deliver accurate technical guidance
Ensure a seamless customer experience by efficiently handling multiple inbound requests and resolving technical roadblocks
Ability to prioritize large volume of account requests based on impact and manage time efficiently
Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve complex technical issues as needed