Strategic Partnerships Account Manager
About The Position
The Account Manager is the primary owner of partner health, customer retention, and service excellence within the Strategic Partnerships team. This role is responsible for strengthening long-term partner relationships, leading a team of Account Liaisons, identifying operational risks before they impact clients, and driving proactive solutions that improve both the customer experience and internal operations. This position is ideal for a highly independent, resourceful leader who enjoys solving complex problems, coaching others, and taking ownership without waiting for direction. This is a relationship-first role that demands equal parts analytical rigor and people instinct.
Requirements
- 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role.
- Exceptional leadership and coaching skills with experience developing high-performing customer service teams.
- Highly self-directed with outstanding critical thinking and problem-solving abilities.
- Naturally curious and resourceful. You identify problems, research answers, and take ownership of solutions.
- Strong analytical skills with the ability to translate reporting into meaningful business decisions.
- Excellent verbal and written communication skills.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice To Haves
- Experience with LifeFile, Pharmetika, and/or SiCompacting is highly preferred.
- Experience in pharmacy, healthcare, or other highly regulated industries preferred.
Responsibilities
- Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners.
- Develop proactive retention strategies and identify at-risk accounts before issues escalate.
- Lead Quarterly Business Reviews (QBRs) and present actionable business insights.
- Serve as the senior escalation point for partner issues, coordinating cross-functional resolution.
- Monitor operational and pharmacy reports daily, identifying trends and recommending improvements.
- Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring.
- Partner closely with Operations, Sales, and Pharmacy teams to continuously improve the customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
