Technical Account Manager

Nextdeavor • San Jose, CA

6d • $43 - $54 • Onsite

About The Position

You will act as the main technical point of contact for the client, driving high customer satisfaction and adoption. You will partner with Director- and VP-level stakeholders to translate business needs into technical and operational plans and coordinate cross-functional teams. This is an onsite role based in San Jose, CA, working a standard 5-day, 40-hour week.

Requirements

• Bachelor's degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience on enterprise projects
• Hands-on experience with one or more: Java, SQL, JavaScript, AngularJS, jQuery, CSS, REST, XML, web-server technologies
• Competency in analytical problem solving, project management, cross-functional collaboration, impact and influence, and product & technology expertise

Nice To Haves

• Familiarity with Adobe Experience Manager
• Experience with AJO B2C and Campaign
• Proficiency in additional languages beyond English

Responsibilities

• Serve as the central point of contact and maintain regular communication with external and internal teams to manage expectations
• Engage with senior executives to translate business objectives into technical roadmaps and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead customers through complex environment changes and upgrades
• Supervise management of technical critical issues and customer concerns
• Share proactive notifications and recommendations about upcoming releases and potential impacts
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables, and implementation guidelines
• Continually develop your technical and soft skills through hands-on work

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level