Team Lead Jobs

About The Position

Requirements

• Experience managing or supervising employees.
• Exceptional experience leading, mentoring, and developing employees.
• Experience with performance management.
• At least 3 years of customer service experience, including interacting with customers, answering inquiries, and handling complaints effectively.
• Experience with data input and case review, and the ability to build rapport and confidence with a team.
• Ability to motivate a team to meet or exceed case management targets or metrics.
• Computer proficiency and the ability to use technology to identify, research, and solve customer issues.
• Excellent communication and organizational skills.
• Poise and patience when dealing with customers.

Nice To Haves

• Bilingual ability in English and Spanish, or other languages.

Responsibilities

• Serve as the direct point of contact for team member inquiries or concerns and respond to and resolve escalated or complex issues.
• Manage team member performance through motivation, performance assessment, consistent communication, and effective feedback.
• Monitor daily workflows to ensure team members meet performance goals, follow standard policies and procedures, and comply with guidelines.
• Identify system or workflow opportunities to support process improvement.
• Assist the management team with interviews and new team member training.

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Company events
• Ongoing learning opportunities