Store Team Lead – Cutler Bay

Wild Fork Foods • Cutler Bay, FL

28d • Onsite

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor, leading the team during assigned shifts and maintaining a welcoming, customer-ready store. This hands-on leadership role focuses on operational execution, customer experience, and team development while modeling Wild Fork’s “personal chef and friendly butcher” service philosophy and company values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership.

The Team Lead oversees shift operations, customer service, sales-floor coaching, onboarding and training, inventory and merchandising execution, and compliance with food-safety and company procedures. The role is full-time, with a starting wage of $23.00 per hour plus monthly bonus potential. Flexible availability is required, including mornings, evenings, weekends, and holidays.

Requirements

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Strong customer-service, communication, and problem-solving skills.
• Ability to coach, motivate, and model expected team behaviors.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezers.
• Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

• Demonstrated leadership ability or prior key-holder experience.
• Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

• Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and appropriate coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain temperature logs, food-safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
• Monitor business needs during shifts and adjust priorities, floor coverage, and team focus according to traffic, service demands, and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D. Steps of Service and provide customers with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed, ensuring customers feel welcomed and valued.
• Motivate the team to engage customers, build baskets, drive conversion, and support daily sales targets.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Maintain an easy-to-shop store through timely recovery and replenishment; coach product knowledge and selling behaviors in the moment.
• Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
• Provide real-time coaching and feedback, communicate performance opportunities and support needs to the Store Manager, and foster a positive, inclusive environment.
• Receive and stock products, recover shelves and freezers, and complete FIFO rotation accurately and promptly.
• Maintain clean, organized, visually compelling shelves and freezers; promptly report out-of-stocks, shrink concerns, and product-quality issues.
• Support timely and accurate planogram changes and promotional execution.
• Complete temperature logs, food-safety checks, sanitation routines, and equipment inspections.
• Support compliance with company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Account and Flexible Spending Accounts.
• Behavioral Health Matters Program and Live Health Online virtual care.
• Monthly bonus plan.
• 401(k) with company match.
• Vacation, sick, and birthday PTO.
• Culinary training, monthly product giveaways, and a monthly allowance to shop in store.
• Mentorship Program and Better Futures Program (free community college).
• Optional financial resources, discounts on cars, cell phones, services, and more, and an employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed