Retail Store Team Lead

DNP Imagingcomm America Corporation•Springfield, VA

4h•$19 - $20

About The Position

Tokyo Anime Center seeks a dynamic, enthusiastic Retail Store Team Lead to lead the team and help ensure smooth store operations. The store offers Japanese pop culture experiences, including Gashapon machines and anime photo experiences, in an engaging environment for local and tourist guests. The Team Lead oversees daily store operations, including opening and closing, cleanliness, visual displays, inventory, customer service, and machine maintenance. The role supports and trains associates, coordinates shift tasks, monitors performance, communicates store updates to management, and helps achieve company goals. It also includes creating social media content or appearing in promotional photos and videos, and completing other projects as assigned. This position requires a flexible schedule that may include early mornings, evenings, and weekends. It involves standing or walking for up to 100% of the time and physical tasks such as lifting up to 25 pounds, bending, stooping, kneeling, pushing, and pulling.

Requirements

At least 3 years of proven experience in a store managerial role, preferably in retail or entertainment.
High school diploma or equivalent.
Ability to work a flexible schedule, including early mornings, evenings, and/or weekends.
Strong leadership and management abilities, including the ability to motivate and inspire a team.
Strong communication and interpersonal skills with customers, staff, and management.
Excellent customer service skills and a commitment to guest satisfaction.
Problem-solving and decision-making capabilities.
Organizational and time management skills.
Ability to write, communicate, and present information professionally.
Proficiency with computers and tools such as spreadsheets, presentations, and email.
Strong cash-handling skills.
Positive attitude, willingness to learn, and enthusiasm for Japanese pop culture.
Ability to multitask and work efficiently in a fast-paced environment.

Nice To Haves

Content creation experience.

Responsibilities

Oversee daily store operations, ensuring the store opens and closes on time.
Maintain a clean, organized, and safe store environment in compliance with state and company health and safety regulations.
Plan, set up, and maintain visual displays in accordance with brand standards.
Help minimize inventory loss by monitoring high-risk areas, addressing theft and fraud concerns, and training employees on loss prevention best practices.
Learn to operate all machines, perform simple repairs when needed, and restock and maintain machines.
Support daily operations by supervising a team of 4–6 associates, coordinating schedules, delivering training, assigning and prioritizing shift tasks, and monitoring performance.
Help address associate questions or concerns and escalate more complex issues to the Store Manager.
Work to meet or exceed company goals.
Address customer complaints and concerns professionally.
Monitor inventory levels and order supplies as needed.
Communicate store updates, concerns, and progress to management.
Create social media content and/or appear in videos and photos to promote store products and customer experiences.
Complete other projects and duties as assigned by management.