Retail Lead - Detroit Lions Team Store

Fanatics Commerce•Detroit, MI

About The Position

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, using data, automation, and AI-enabled insights. Home game shifts are a core responsibility and may include pre-game, in-game, and post-game operational support. The role supports daily retail operations, sales results, back-of-house and stockroom organization, and an exemplary fan experience. It also provides direction, training, and coaching to Retail Associates; carries out Manager on Duty responsibilities as needed; and collaborates across teams to improve processes, products, and fan experiences. The position requires a flexible schedule, including evenings, weekends, holidays, home games, and special events.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to stand, walk, bend, and move throughout scheduled shifts.
Ability to lift, carry, and move merchandise weighing up to 25 pounds.
Maintain a professional appearance and represent the Fanatics brand positively.

Nice To Haves

Previous retail, customer service, or hospitality experience.
High school diploma or equivalent experience.

Responsibilities

Drive sales results through consistent execution of daily operations.
Support back-of-house operations and maintain stockroom organization.
Use retail operation systems, including OpSuite5.0, POS, and CAYAN credit card machines.
Partner with the Leadership team on decisions involving revenue targets, per cap, and UPT.
Work with Retail Associates to ensure an exemplary fan experience.
Communicate expectations for assignments and projects to Retail Associates.
Provide training and assistance to Retail Associates as required.
Coach Retail Associates based on observed job performance and operational knowledge.
Understand Fanatics Values and how they relate to the role.
Perform Manager on Duty responsibilities as needed.
Identify opportunities to improve processes, products, or fan experiences.
Apply creative thinking and new approaches to solve challenges.
Act with urgency and adapt quickly in a fast-paced, high-growth environment.
Collaborate cross-functionally and build partnerships to achieve shared goals and results.
Provide operational support during home game shifts, including pre-game, in-game, and post-game.