Therapy Call Center Team Lead - TOC - HSV

Huntsville Hospital Health System•Huntsville, AL

1d•Onsite

About The Position

The Orthopaedic Center is looking for a highly motivated Therapy Call Center Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Call Center Team Lead is responsible for training and supporting new Therapy Call Center employees while ensuring efficient daily operations at TOC Therapy in Huntsville, Alabama. This position provides hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across all TOC locations. When not conducting training, the individual will assist with daily call center responsibilities, monitor referral workflows, and provide ongoing support to team members. Additional responsibilities include assisting with staff supervision, timecard management, and employee evaluations. The Therapy Call Center Team Lead must be able to communicate effectively with patients, TOC physicians and staff.

Requirements

HS/GED
Multi-lined phone experience preferred
Leadership & Customer Service Representative experience preferred
Ability to work under pressure, multitask and meet deadlines
Outstanding organizational and writing skills
Ability to speak clearly and concisely
Independent, self-starting and highly motivated
Proven positive, "teamwork" attitude in work history

Responsibilities

Training and supporting new Therapy Call Center employees
Ensuring efficient daily operations at TOC Therapy
Providing hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services
Assisting with daily call center responsibilities
Monitoring referral workflows
Providing ongoing support to team members
Assisting with staff supervision
Assisting with timecard management
Assisting with employee evaluations
Communicating effectively with patients, TOC physicians and staff