Therapy Call Center Team Lead - TOC - HSV

HH Health System • Huntsville, AL

1d

About The Position

The Orthopaedic Center is seeking a highly motivated Therapy Call Center Team Lead to support efficient daily operations at TOC Therapy in Huntsville, Alabama. This full-time position averages 40 hours per week. The Team Lead trains and supports new Therapy Call Center employees, providing hands-on instruction in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across TOC locations. When not conducting training, the Team Lead assists with daily call center responsibilities, monitors referral workflows, and provides ongoing support to team members. Additional duties include assisting with staff supervision, timecard management, and employee evaluations. The role requires effective communication with patients, TOC physicians, and staff.

The Orthopaedic Center describes itself as the region’s leading orthopaedic group, dedicated to exceptional patient care. It is seeking motivated professionals who value excellence, collaboration, and making a difference in patients’ lives.

Requirements

• High school diploma or GED.
• Ability to work under pressure, multitask, and meet deadlines.
• Outstanding organizational and writing skills.
• Ability to speak clearly and concisely.
• Independent, self-starting, and highly motivated.
• A proven positive, teamwork-oriented attitude in work history.

Nice To Haves

• Multi-lined phone experience preferred.
• Leadership and Customer Service Representative experience preferred.

Responsibilities

• Train and support new Therapy Call Center employees.
• Provide hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across TOC locations.
• Assist with daily call center responsibilities when not conducting training.
• Monitor referral workflows and provide ongoing support to team members.
• Assist with staff supervision, timecard management, and employee evaluations.
• Communicate effectively with patients, TOC physicians, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED