Retail Part Time Team Lead

Office Depot • Lake Zurich, IL

9d • $16 - $17

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides total solutions to customers across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to assess customer needs, drive sales, and support customer satisfaction. The Team Lead contributes to a customer-centric environment and positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales culture and client satisfaction while maintaining store visual and merchandising standards and contributing to freight and logistics activities. It supports Print Services operations and may act as a part-time Key Carrier and Leader on Duty. External Key Carrier duties include opening and closing the store and working the respective scheduled shifts. The position may require consent to periodic comprehensive third-party background checks.

Requirements

• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven approach, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier duties, including scheduled opening and closing shifts.

Nice To Haves

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Experience in Print Services is ideal.

Responsibilities

• Support the Print function’s efficient operation and contribute to overall store sales.
• Operate and assist associates with Print Services equipment to support efficient production and ensure client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Work with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and store opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED