Retail Part Time Team Lead

Office Depot•Lake Zurich, IL

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to assess customer needs, drive sales, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports print services, sales, store operations, visual merchandising, freight and logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and working the shifts scheduled for those duties. The role may require consent to periodic comprehensive third-party background checks. The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible eligibility for an incentive program, subject to its terms and conditions.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and point-of-sale systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the scheduled shifts.
May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

Experience in Print Services.
Sales and/or customer service experience.

Responsibilities

Support efficient operation of the Print function and contribute to overall store sales.
Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process-improvement opportunities and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss-prevention compliance and support company loss-prevention efforts.
Ensure compliance with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer-satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives that promote client and customer retention.
Develop personal selling skills and product knowledge using company-provided sales and service tools.
Help maintain the store's visual and merchandising standards and support freight and logistics activities.
Help ensure building and associate safety and security during management's absence.
Perform opening and closing responsibilities, including communicating awareness of key performance indicators, providing guidance to improve results, activating or deactivating the store alarm, and following store opening or closing processes.
May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
Perform other duties as assigned.