Systems Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in information technology, computer science, engineering, or a related field, or equivalent practical experience.
• 3–5 years of hands-on experience in systems, network, infrastructure, or IT support roles; experience supporting multiple locations is preferred.
• Working knowledge of TCP/IP, VLANs, DNS, DHCP, routing, switching, wireless networking, network segmentation, and structured troubleshooting.
• Hands-on experience configuring or supporting firewalls, VPNs, virtual desktop technologies, servers, cloud services, endpoint platforms, and remote-management tools.
• Experience deploying and supporting Windows-based environments, identity and access solutions, endpoint security, patching, backup, and monitoring tools.
• Ability to follow technical designs and implementation standards, execute deployment checklists, test completed work, and maintain accurate documentation.
• Experience collaborating with remote MSPs or outsourced service providers, including ticket management, troubleshooting coordination, escalation, follow-through, and validation of completed work.
• Strong customer service, troubleshooting, documentation, organization, and communication skills.
• Ability to manage assigned priorities, respond effectively during incidents, and travel to practice locations as needed.

Nice To Haves

• Experience supporting healthcare delivery organizations, physician practices, ambulatory clinics, or other regulated environments.
• Familiarity with healthcare applications, medical devices, imaging workflows, secure interfaces, and data exchange between clinical systems.
• Working knowledge of HIPAA-aligned security practices, risk management, least-privilege access, auditability, and protection of sensitive health information.
• Experience with Microsoft 365, Azure, Entra ID, Intune, Windows Server, virtualization platforms, and common enterprise networking and security technologies.
• Relevant Microsoft, Cisco, Fortinet, CompTIA, VMware, or equivalent certifications.

Responsibilities

• Participate during site builds, confirm network-drop and equipment-room requirements against approved plans, track dependencies, and coordinate onsite work with construction and low-voltage partners.
• Install, configure, test, and document wired and wireless networks, switches, access points, firewalls, circuits, racks, power protection, and related infrastructure according to CardioOne standards.
• Coordinate approved equipment orders and image, configure, deploy, and maintain workstations, laptops, monitors, printers, scanners, and other practice devices.
• Install, configure, test, and support on-premises and cloud-hosted servers and services for secure data exchange and reliable application access.
• Configure and support firewalls, network segmentation, VPNs, virtual desktop environments, identity and access controls, endpoint security, and secure remote access according to approved designs and policies.
• Coordinate with remote MSPs and technology vendors by managing tickets, sharing access and diagnostic information, coordinating work across time zones, validating changes, escalating unresolved issues, and maintaining ownership through resolution.
• Diagnose and resolve software installation, connectivity, interface, authentication, and data-transfer issues across clinical, business, and third-party applications.
• Complete go-live readiness tasks, test configurations, document issues, coordinate dependencies, and provide onsite technical support during installations and practice launches.
• Provide responsive onsite and remote support for network, endpoint, server, peripheral, and application issues; document troubleshooting and appropriately escalate complex incidents.
• Maintain inventories, configurations, patching, backups, monitoring alerts, access records, and other assigned operational controls.
• Create and maintain build checklists, troubleshooting guides, knowledge articles, and end-user instructions to support consistent deployments and practice self-service.

Benefits

• 12 days paid time off
• 8 paid federal holidays
• Health insurance
• Matching 401K