ServiceNow Systems Engineer, Senior

Booz Allen Hamilton • MacDill AFB,FL,US, FL

2d • $61,900 - $141,000 • Onsite

About The Position

The Senior ServiceNow Systems Engineer designs and maintains ServiceNow systems and platform architecture for Department of War mission needs. The role develops technical solutions, configurations, processes, and procedures; supports implementation and operation of ServiceNow modules; and ensures data integrity, secure access, and enterprise integration. The position supports deployments in secure, air-gapped federal environments, including on-premises instances, and provides ongoing operations and maintenance, user support, technical collaboration, and mentorship.

The engineer partners with government stakeholders and technical teams to define and document specifications and workflows, participates in Agile ceremonies, technical reviews, and testing, and helps establish and enforce ServiceNow best practices. The role also supports the Platform Change Configuration Board, provides user training, and evaluates ServiceNow updates and industry developments for their organizational impact.

The position is located at MacDill AFB, Florida, and is not listed as remote. The projected annualized compensation range is $61,900 to $141,000. Booz Allen describes benefits including health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work-life programs, dependent care, and recognition awards. Applicants must hold an active TS/SCI clearance or meet the stated eligibility requirements for access to classified information; TS/SCI clearance is required.

Requirements

• 12 or more years of experience in an information technology field.
• Experience providing ServiceNow administration, architecture, configuration, troubleshooting, and core module expertise.
• Experience with ServiceNow data migration, ETL, CMDB, and enterprise integrations.
• Experience supporting ServiceNow security and secure, air-gapped federal environments.
• Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff.
• TS/SCI clearance required.
• High school diploma or GED.
• Cisco Certified Network Professional (CCNP) certification.
• DoD 8570 IAT III certification.
• DoD 8140 certification, Work Role Code 451, Intermediate level or higher.

Nice To Haves

• Five or more years of experience as a ServiceNow Administrator, including successful implementations and management.
• Experience with ServiceNow scripting languages such as JavaScript or GlideScript, and web technologies such as HTML, CSS, or AJAX.
• Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM.
• Experience with ServiceNow integration tools and APIs.
• Experience implementing, managing, and troubleshooting ServiceNow on-premises instances.
• Knowledge of database management and SQL, such as MariaDB.
• Knowledge of ITIL processes and ServiceNow best practices.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• ServiceNow Certified System Administrator (CSA) certification or other related ServiceNow certifications, such as Certified Implementation Specialist.

Responsibilities

• Create and maintain ServiceNow platform architecture, technical solutions, system configurations, processes, and procedures.
• Support implementation, configuration, and maintenance of ServiceNow modules, including ITSM, ITOM, SecOps, and ITAM.
• Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while maintaining data integrity across the CMDB and related tables.
• Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms using ServiceNow integration tools and APIs.
• Configure role-based access control (RBAC), secure authentication, user access, and system security in accordance with DoW best practices.
• Support deployments in secure and air-gapped federal environments, including on-premises ServiceNow instances.
• Troubleshoot and resolve ServiceNow platform issues and provide timely end-user support.
• Collaborate with government stakeholders and technical teams to define and document technical specifications and workflows.
• Provide operations and maintenance support, including patching, monitoring, performance-metrics analysis, platform optimization, and recommendations for improvement.
• Support the development and enforcement of ServiceNow best practices and support the Platform Change Configuration Board.
• Train and mentor junior administrators and team members, and support user training on ServiceNow functionality and best practices.
• Participate in Agile ceremonies, technical reviews, and testing; stay current with ServiceNow updates, features, and industry trends; and evaluate their potential organizational impact.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED