ServiceNow Systems Engineer, Senior

Booz Allen Hamilton•Tampa, FL

3d•$61,900 - $141,000

About The Position

The Senior ServiceNow Systems Engineer designs and supports ServiceNow systems for Department of War missions. The role creates and maintains platform architecture, technical solutions, configurations, processes, and procedures, and supports ServiceNow modules including ITSM, ITOM, SecOps, and ITAM. Work includes data migration and ETL strategy, CMDB data integrity, enterprise integrations, security configuration, and deployments in secure and air-gapped federal environments, including on-premises instances. The engineer troubleshoots platform issues, provides operations and maintenance support, and collaborates with government stakeholders and technical teams to define technical specifications and workflows. The role also supports platform best practices and change governance, mentors junior staff, assists with user training, and participates in Agile ceremonies, technical reviews, and testing. Booz Allen offers a projected annualized compensation range of $61,900 to $141,000, alongside benefits and professional-development opportunities.

Requirements

12 or more years of experience in an Information Technology field.
Experience providing ServiceNow administration, architecture, configuration, troubleshooting, and core module expertise.
Experience with ServiceNow data migration, ETL, CMDB, and enterprise integrations.
Experience supporting ServiceNow security and secure, air-gapped federal environments.
Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff.
TS/SCI clearance.
High school diploma or GED.
Cisco Certified Network Professional (CCNP) certification.
DoD 8570 IAT III certification.
DoD 8140 Certification Work Role Code 451 at the Intermediate level or higher.

Nice To Haves

Five or more years of experience as a ServiceNow Administrator, including successful implementations and management.
Experience with ServiceNow scripting languages such as JavaScript or GlideScript and web technologies such as HTML, CSS, or AJAX.
Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM.
Experience with ServiceNow integration tools and APIs.
Experience implementing, managing, and troubleshooting ServiceNow on-premises instances.
Knowledge of database management and SQL, such as MariaDB.
Knowledge of ITIL processes and ServiceNow best practices.
Excellent analytical, problem-solving, communication, and interpersonal skills.
ServiceNow Certified System Administrator (CSA) certification or another related ServiceNow certification, such as Certified Implementation Specialist.

Responsibilities

Create and maintain ServiceNow platform architecture, technical solutions, system configurations, processes, and procedures.
Support implementation, configuration, and support of ServiceNow modules, including ITSM, ITOM, SecOps, and ITAM.
Develop and execute data migration and ETL strategies, including data validation and transformation mapping, and enforce data integrity across the CMDB and related tables.
Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms using ServiceNow integration tools and APIs.
Configure role-based access control, secure authentication, user access, and system security in accordance with DoW best practices.
Support deployments in secure and air-gapped federal environments, including on-premises ServiceNow instances.
Troubleshoot and resolve ServiceNow platform issues and provide timely end-user support.
Collaborate with government stakeholders and technical teams to define and document technical specifications and workflows.
Provide operations and maintenance support, including patching, monitoring, performance-metrics analysis, platform optimization, and improvement recommendations.
Support development and enforcement of ServiceNow best practices and the Platform Change Configuration Board.
Train and mentor junior administrators and team members, and support user training on ServiceNow functionality and best practices.
Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends to evaluate their potential organizational impact.