Systems Administrator Jobs

About The Position

Requirements

• Active Secret-level security clearance.
• Knowledge of operating systems, applications, and hardware.
• Familiarity with a trouble-ticket system such as ServiceNow.
• Outstanding customer service and communication skills.
• Ability to interact professionally with all levels of an organization.
• Demonstrated teamwork and collaboration in a professional setting.
• Bachelor’s degree or equivalent work experience.
• Four years of Microsoft system support deskside hardware support.
• An information technology-related certification, such as A+ or similar, is required.

Responsibilities

• Install, configure, and troubleshoot hardware and software.
• Maintain desktops.
• Work with end users to identify and resolve issues related to desktops, laptops, printers, servers, and network connectivity.
• Provide phone support and direct assistance with mobile devices and software, including Apple and Samsung devices.
• Open and log trouble tickets in a ticket-tracking system and track issues through resolution.
• Manage consumables inventory.
• Communicate technical information in a non-technical manner.
• Assist users with video teleconferencing services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with the majority of monthly premiums paid by the company.
• Health savings account with employer contributions.
• Flexible spending account.
• 401(k) retirement plan.
• Paid time off.
• Eleven paid holidays.
• Paid parental leave.
• Paid bereavement and jury duty leave.
• Professional development.
• Tuition reimbursement.
• Flexible work arrangements.