Systems Administrator

Come Join our Team • Richmond, VA

5d

About The Position

The Microsoft 365 Systems Administrator manages and supports the organization’s Microsoft 365 environment, with primary responsibility for Microsoft Teams, Teams Phone, and Exchange Online. The position ensures reliable communications, resolves escalated issues, maintains documentation, and supports related identity, security, and hybrid infrastructure. The role also participates in planned maintenance and after-hours support when critical communications services are affected.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant experience may be considered in lieu of a degree.
• Four or more years of progressive systems administration experience, including hands-on Microsoft 365 administration.
• Experience administering Microsoft Teams, Teams Phone, and Exchange Online in a business environment.
• Working knowledge of Direct Routing or enterprise telephony, hybrid identity, Active Directory, Microsoft Entra ID, DNS, certificates, and mail routing.
• Experience using PowerShell for Microsoft 365 administration.
• Strong troubleshooting and analytical skills across cloud services, identity, endpoints, networks, carriers, and third-party integrations.
• Clear written and verbal communication with technical and nontechnical users.
• Ability to manage competing priorities, work independently, collaborate across teams, and respond effectively to incidents.
• Attention to detail, sound change-control practices, customer focus, and commitment to secure and supportable solutions.
• Excellent oral and written communication skills.
• Must be willing to participate in and pass F&R’s pre-employment screening, including a background investigation, drug screening, and driving record check.

Nice To Haves

• Microsoft certification related to Microsoft 365, Teams, messaging, identity, or security.

Responsibilities

• Administer Microsoft 365 tenant services, user access, licensing, administrative roles, and service configuration.
• Manage Microsoft Teams policies, meetings, messaging, federation, client configuration, and user enablement.
• Administer Teams Phone, including number assignments, voice routing, dial plans, emergency calling, voicemail, resource accounts, auto attendants, call queues, and caller ID policies.
• Support Direct Routing, Session Border Controllers, carrier coordination, number porting, and call-quality troubleshooting.
• Administer Exchange Online mailboxes, groups, permissions, accepted domains, connectors, mail flow rules, transport settings, and message tracing.
• Support email security, quarantine, retention, archiving, and third-party email security services.
• Use Microsoft 365 admin centers and PowerShell for administration, reporting, troubleshooting, and bulk changes.
• Monitor service health, mail flow, call quality, and operational alerts; coordinate responses to service-impacting issues.
• Provide elevated support for Teams, calling, voicemail, Outlook, and Exchange Online incidents and requests.
• Maintain technical documentation, procedures, configuration inventories, and change records.
• Support identity, Active Directory, Microsoft Entra ID, DNS, certificates, endpoints, and network dependencies affecting Microsoft 365 services.
• Participate in planned maintenance and after-hours support when critical communications services are affected.
• Perform other responsibilities as assigned.

Benefits

• In-house continuous training
• Comprehensive group medical insurance, including health, dental, vision, and life
• Opportunity for professional growth and advancement
• Tuition reimbursement
• Paid time off
• Company-observed paid holidays
• Short- and long-term disability coverage
• 401(k) retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level