Surveillance Operator Jobs

About The Position

Requirements

• You must be able to work on an as needed or when needed basis (hours may vary depending on operational needs) in a variety of shifts including early mornings, afternoons, evenings, nights, graveyards and weekends as we operate 24 hours a day, seven days a week.
• High School Diploma or equivalent
• Can understand, speak and write English; fluency in other languages an asset
• Exceptional interpersonal and communications skills and the ability to handle multiple tasks at one time
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• The ability to successfully obtain a Criminal Record Check through the Independent Gambling Control Officer (IGCO)
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Knowledge of computer applications – MS Word, Excel, Access, Power Point
• Training and certifications as required

Nice To Haves

• Previous security experience an asset but not required
• Gaming Security Officer (GSO) course an asset
• Security Guard Licence is an asset

Responsibilities

• Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
• Enforcing restricted access by unauthorized persons
• Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements
• Tagging and reporting found property; transferring items to Lost and Found
• Conducting regular patrols of the facility interior and exterior as directed
• Escorting guests and employees as directed
• Performing identification checks as required
• Referring disputes to the Supervisor, Security
• Monitors, documents and reports procedural violations, large cash/cash equivalents transactions, excluded and self-excluded guests and unauthorized access; reports violations to the supervisor
• Must be proficient with computers
• Must be reliable and diligent, while maintaining a high level of integrity and confidentiality
• Maintains accurate and concise logs and records
• Investigative skills required to report and document all irregular, unusual, suspicious and/or illegal activities
• Possesses strong communication skills to effectively deal with all appropriate operational departments
• Ensures health and safety directives are followed, as well as, other statutory regulations
• Performs other duties as assigned or directed
• Ensures compliance with Alcohol and Gaming Commission regulation, as well as, all applicable laws, policies and procedures.
• Ability to work all shifts (This includes evenings, weekends and holidays)
• Knowledge of gaming industry considered an asset
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!
• The only thing we don’t play games with…..is your career!