Surveillance Operator - MGM Yonkers

MGM Resorts International•Yonkers, MD

4d•Onsite

About The Position

Join MGM Resorts International as a Surveillance Operator at MGM Yonkers. Use attention to detail and technical expertise to help create a secure guest experience. Work with partner departments to support exceptional service, ensure compliance with company policies and regulations, and troubleshoot challenges. The role involves monitoring casino activity and personnel, documenting incidents, maintaining confidentiality, reviewing data for anomalies, and coordinating with gaming and law-enforcement authorities as needed.

Requirements

Must be at least 18 years old.
Must be able to obtain proper licensure as required by the New York State Gaming Commission.
Must have a high school diploma, GED, or equivalent.
At least 1 year of prior relevant experience within gaming and/or surveillance.
At least 1 year of prior relevant experience working in a similar resort setting.
Must be available to work nights, overnights, and weekends.

Responsibilities

Operate CCTV technology to monitor and review casino activities, archive audio and video evidence, and monitor the system for malfunctions.
Monitor casino areas and personnel to promote accountability, identify suspicious activity, and deter fraud and theft.
Review video and complete required documentation concerning incidents such as guest complaints, procedure errors, risk-management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of rules, company policies, procedures, and threats through training and professional development.
Cooperate with the local Gaming Authority and coordinate with or assist other law-enforcement agencies as necessary.
Testify in court as a company representative when necessary.
Maintain strict confidentiality of Surveillance operations and non-public information learned as an employee.
Review data using software applications to identify trends and abnormalities and investigate anomalies.
Collaborate with leadership to maximize the guest experience.
Perform other job-related duties as requested.

Benefits

Professional development programs, networking events, and community volunteer initiatives.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Retirement savings plan with company matching (401(k)).
Wellness programs.
Corporate-partner discounts on hotels, entertainment, shopping, dining, travel, electronics, and more.
Complimentary meals from the employee dining room.
Free on-site parking.
Time off plans.