Gaming Surveillance Operator - MGM Grand

MGM Resorts International • Las Vegas, NV

7d • Onsite

About The Position

As a Gaming Surveillance Operator at MGM Grand, you will monitor casino gaming activities to help protect the integrity of gaming operations, identify suspicious activity, and ensure compliance with established gaming regulations and procedures. You will use surveillance technology to observe, investigate, and document gaming-related incidents while collaborating with Security, Casino Operations, and other departments.

Requirements

• Must be at least 21 years of age.
• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts.
• Previous experience in Surveillance or a strong working knowledge of casino gaming operations.
• Flexible availability to work various shifts, including day, swing, and graveyard shifts.

Responsibilities

• Use CCTV technology and VMS equipment to monitor and identify suspicious activity, gaming irregularities, and potential violations of established procedures.
• Monitor casino operations and personnel, including Table Games, Casino Cage, Count Room, Slots, Poker, and Race & Sportsbook, to ensure compliance with applicable laws, gaming regulations, and company policies and procedures.
• Review recorded surveillance footage to investigate incidents, disputes, procedure errors, risk management issues, theft, guest complaints, and unusual gaming activity; complete required written incident reports.
• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems, and access control systems as applicable.
• Evaluate casino players for advantage play, game protection, and suspicious activities through live observation, review, and use of game evaluation software or programs.
• Cooperate with the local Gaming Authority and coordinate with and assist other law enforcement agencies as necessary.
• Maintain current knowledge of gaming regulations, game rules, and company policies and procedures.
• Ensure strict confidentiality of Surveillance operations and sensitive information.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed