Gaming Surveillance Operator - MGM Grand

MGM Resorts • Las Vegas, NV

6d

About The Position

As a Gaming Surveillance Operator at MGM Grand, you will monitor casino gaming activities to help protect the integrity of gaming operations, identify suspicious activity, and ensure compliance with established gaming regulations and procedures. You will use surveillance technology to observe, investigate, and document gaming-related incidents while collaborating with Security, Casino Operations, and other departments.

Requirements

• Must be a minimum of 21 years of age.
• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts.
• Previous experience in Surveillance or a strong working knowledge of casino gaming operations.
• Flexible availability to work various shifts, including day, swing, and graveyard shifts.

Responsibilities

• Use CCTV technology and VMS equipment to monitor and identify suspicious activity, gaming irregularities, and potential violations of established procedures.
• Monitor casino operations and personnel, including Table Games, Casino Cage, Count Room, Slots, Poker, and Race & Sportsbook, for compliance with applicable laws, gaming regulations, and established policies and procedures.
• Review recorded surveillance footage to investigate incidents, disputes, procedure errors, risk management issues, theft, guest complaints, and unusual gaming activity.
• Complete required written reports regarding specific incidents.
• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems, and access control systems as applicable.
• Evaluate casino players for advantage play, game protection, and suspicious activities through live observation, review, and use of game evaluation software or programs.
• Cooperate with the local Gaming Authority and coordinate with and assist other law enforcement agencies as necessary.
• Maintain current knowledge of gaming regulations, game rules, and company policies and procedures.
• Maintain strict confidentiality of Surveillance operations and sensitive information.

Benefits

• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, as well as partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed