Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa • Tejon, NM

21h

About The Position

The Surveillance Operator performs technical surveillance duties to help ensure state and federal gaming laws, policies, and procedures are followed. The role monitors the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops using complex electronic and video equipment while promoting outstanding guest relations. The incumbent observes, monitors, and records casino activity, supports emergency coordination, reports irregularities to management, and helps uphold responsible gaming and alcohol-service practices.

Requirements

• Completion of a high school education.
• At least one year of experience in a security-related field or gaming-related position, such as Cage, Slot, Table Games, or Audit; experience is described as preferred.
• Analytical, observational, organizational, interpersonal, and communication skills.
• Strong leadership and interpersonal skills.
• Excellent oral and written communication skills.
• Meticulous, organized, and accurate work habits.
• Ability to maintain extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexibility to work varying shifts and schedules as needed.
• Ability to communicate effectively with employees at all levels and with guests.
• Ability to manage multiple details and tasks concurrently in a changing environment.
• Ability to work effectively in a team environment.
• Ability to analyze how possible solutions may affect the entire operation.
• 20/20 corrected vision.
• Ability to stand and sit for extended periods, walk distances, and lift 30 to 40 pounds.
• Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

• Casino surveillance or related surveillance experience.
• One or more years of experience in a security-related field or gaming-related position.

Responsibilities

• Observe, monitor, and record activity in casino areas, documenting observations in writing as required.
• Record events involving table games, slots, the cage, hard count, and soft count.
• Perform duties in compliance with company standards and gaming regulations.
• Assist with coordinating and resolving emergency situations.
• Promptly bring observed irregularities and procedural variances to management’s attention.
• Discreetly notify appropriate managers of concerns related to responsible gaming and responsible alcohol service.
• Clean and sanitize work and public spaces.
• Perform other related and compatible duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED