Surveillance Operator

Churchill Downs Incorporated•New Kent, VA

6d•Onsite

About The Position

The Surveillance Operator observes all areas of the property and surrounding areas for suspicious behavior using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation. The role helps ensure compliance with applicable laws, regulations, policies, and procedures. The position is in New Kent and requires availability to work nights, holidays, and weekends. Compensation is $19 per hour. Colonial Downs Group (CDG), owned and operated by Churchill Downs Incorporated, includes several brands across Virginia. CDG describes itself as an inclusive workplace that values diverse perspectives, learning, innovation, mutual respect, and collaboration.

Requirements

High school diploma or equivalent.
Vocational or technical certifications in a related field.
One year of experience in surveillance, security, loss prevention, or a related field; a combination of education and experience may be considered.
Must obtain a valid Virginia Racing Commission License.
Valid driver's license.
Excellent verbal and written communication skills, including the ability to manage crowds effectively.
Strong attention to detail and observational skills for analyzing video footage.
Computer proficiency, including video surveillance software, database management, and basic networking concepts.
Ability to multitask and respond to telephone and radio traffic.
Ability to work nights, weekends, and holidays, and potentially long hours.

Responsibilities

Use surveillance equipment to observe, report, and record procedural violations and unusual, suspicious, or illegal activity by guests and Team Members.
Operate surveillance equipment and software, including CCTV cameras, digital video recorders, and monitors, and report concerning activity to appropriate personnel.
Monitor company assets and facility security, including gaming and cage activity, food and beverage areas, Team Members, and guests, for procedural violations.
Detect and report cheating, theft, fraud, and other security breaches throughout indoor and outdoor property areas.
Record questionable activities on video and prepare written reports for appropriate personnel.
Dispatch security officers as needed to monitor conduct throughout the facility.
Determine control-call priorities and dispatch security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
Check for camera blind spots, outages, and tampering.
Understand and operate surveillance camera switching and reprogramming equipment and computer equipment.
Maintain cleanliness of workstations and equipment.
Develop detailed, accurate logs or reports of observed activity and enter them into the surveillance dispatch log.
Follow gaming policies, procedures, and regulatory guidelines to maintain confidentiality and ethical conduct.
Maintain knowledge of gaming laws, regulations, company policies, and safety protocols.
Perform other related duties as assigned.