Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa•Hard Rock Casino Northern Indiana, IN

About The Position

The Surveillance Operator performs technical surveillance duties to help ensure state and federal gaming laws, regulations, and company policies and procedures are followed. The role uses complex electronic and video equipment to monitor the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops while promoting outstanding guest relations. The operator observes, monitors, and records activity in casino areas, including table games, slots, the cage, and hard and soft count operations. The role also supports emergency coordination, reports irregularities to management, promotes responsible gaming and alcohol service, and cleans and sanitizes work and public spaces. The position requires adherence to company standards and Indiana Gaming Regulations, along with any other related duties assigned.

Requirements

High school education or equivalent experience through the stated year-for-year interchangeability of related education and experience.
At least one year of experience in a security-related field or gaming-related position is preferred.
Analytical, observational, organizational, interpersonal, and communication skills.
Corrected vision of 20/20.
Obtain and maintain licenses and certifications required by federal, state, and Indiana Gaming Commission requirements.
Successfully pass a background check and drug screening.
Be at least 21 years of age.
Able to work holidays and weekends, as well as flexible shifts.
Able to work overtime and change shifts on short notice.
Knowledge of computer applications and ability to use a computer efficiently.
Able to work well with coworkers in a team environment.

Nice To Haves

Casino surveillance or related surveillance experience is an asset.
Prior experience in the gaming industry is a plus.
Experience in a gaming-related position such as Cage, Slot, Table Games, or Audit.

Responsibilities

Observe, monitor, and record casino-area activity, documenting observations in writing as required.
Record events involving table games, slots, the cage, hard count, and soft count.
Perform surveillance using electronic and video equipment across gaming, parking, back-of-house, outbuilding, and shop areas.
Comply with company standards, gaming regulations, and Indiana Gaming Regulations.
Assist with the coordination and resolution of emergency situations.
Promptly report observed irregularities and deviations from procedures to management.
Discreetly notify appropriate managers of concerns related to responsible gaming and responsible alcohol service.
Clean and sanitize work and public spaces.
Attend seminars when needed.
Perform other related and compatible duties as assigned.