Surveillance Operator I- Omaha
Ho-Chunk, Inc.•Omaha, NE
•Onsite
About The Position
WarHorse Casino Omaha is seeking a detail-oriented and observant Surveillance Operator I to join our overnight team. In this critical role, you will help protect company assets, support regulatory compliance, and ensure the safety and security of our guests and team members through advanced surveillance monitoring and investigative support. If you possess strong analytical skills, exceptional attention to detail, and thrive in a fast-paced environment, we encourage you to apply.
Requirements
- Must be at least 21 years of age.
- High School Diploma, GED, or equivalent experience.
- Ability to obtain and maintain a Nebraska Gaming License.
- Strong computer proficiency and ability to learn surveillance software systems.
- Excellent attention to detail, organization, and observation skills.
- Strong written and verbal communication abilities.
- Ability to perform basic mathematical calculations and prepare accurate reports.
Nice To Haves
- One (1) year of casino gaming experience.
- Knowledge of table games, casino operations, gaming regulations, payouts, and odds.
- Experience using CCTV, surveillance software, or investigative systems.
Responsibilities
- Monitor guest and team member activities through closed-circuit television (CCTV) systems and direct observation.
- Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
- Capture, preserve, and maintain video evidence for investigations, compliance reviews, and risk management purposes.
- Monitor and respond to surveillance alarms and security notifications.
- Review video footage to resolve guest disputes, support investigations, and assist operational departments.
- Prepare detailed daily reports, incident logs, and investigative documentation.
- Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
- Ensure surveillance equipment is functioning properly and report technical issues promptly.
- Maintain strict confidentiality regarding all company, guest, and team member matters.
- Assist management, regulatory agencies, and law enforcement when requested.
- Participate in court proceedings related to gaming investigations when necessary.
- Perform other duties as assigned.
Benefits
- Federal Employees Medical Coverage (Medical, Dental & Vision)
- 401(k) with Day-One Vesting and Company Match
- Quarterly Incentive Program
- Paid Vacation, Holidays, and Sick Time
- Discounted Team Member Meal Program
- Career Growth and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
