Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

About The Position

The Surveillance Operator works with surveillance and casino operations to review video footage of casino table-game play. The primary focus is entering data associated with Blackjack, Baccarat, and Ultimate Texas Hold’em play evaluations, while assisting other operators with the same work. The position also monitors casino operations using surveillance equipment to help protect the safety and security of guests, team members, and assets; identify suspicious activity; prevent and detect cheating or theft; and maintain regulatory compliance. The role reports directly to the Surveillance Shift Manager. This is a part-time position scheduled Friday and Saturday evenings from 6 PM to 2 AM. The employee must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required. The work may involve casino-related environmental factors such as secondhand smoke and excessive noise, as well as working in a dimly lit room for extended periods. The position requires extended sitting and viewing multiple monitors, along with frequent standing, walking, handling objects, reaching, and communicating. The employee must frequently lift or move up to 50 pounds. The employer describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status. Further details are available on the company’s benefits website.

Requirements

High school diploma or equivalent.
Knowledge of Table Games.
Ability to multitask and remain focused in a fast-paced environment.
Strong written and verbal communication skills.
Excellent attention to detail and observation skills.
Ability to work independently or as part of a team.
Must pass quarterly testing on Table Games and Internal Controls.
Ability to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
Ability to use a computer efficiently.
Ability to work well with co-workers and in a team environment.
Ability to sit for extended periods and view multiple monitors and screens for long durations.
Ability to hear and speak clearly via phone and radio transmissions.
Ability to communicate effectively with guests in English, as required by the position’s duties and responsibilities.
Ability to work in a dimly lit room for long periods.
Ability to work a flexible schedule, including nights, weekends, holidays, and overtime when required.
Ability to frequently stand, walk, handle or feel objects, reach, talk, hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Previous surveillance, security, or law enforcement experience.
Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.

Responsibilities

Monitor live and recorded surveillance of gaming and sensitive areas.
Review casino table-game play and enter data for Blackjack, Baccarat, and Ultimate Texas Hold’em play evaluations.
Assist other operators with entering play-evaluation data.
Identify and report irregular play, cheating, theft, fraud, or policy violations.
Prepare accurate written reports and preserve video evidence.
Promptly notify leadership of suspected violations.
Work collaboratively with Table Games leadership and staff.
Maintain strict confidentiality and follow internal policies.
Operate surveillance systems and report equipment issues.
Perform other duties as assigned.