Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

About The Position

The Surveillance Operator reports directly to the Surveillance Shift Manager and monitors casino operations through surveillance equipment to help ensure the safety and security of guests, team members, and assets. The role involves identifying suspicious activity, preventing and detecting cheating or theft, and maintaining regulatory compliance. The operator monitors casino and property areas in real time, investigates and documents incidents, and reviews surveillance footage and related systems. The position works with several casino departments to support investigations and operational integrity, maintains confidentiality, responds to emergencies, and may assist with training new team members. The role requires sitting and viewing multiple screens for extended periods, working in a dimly lit room, and a flexible schedule that may include nights, weekends, holidays, and overtime.

Requirements

High school diploma or equivalent required.
Must pass quarterly testing on table games and internal controls.
Must be able to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
Must be able to use a computer efficiently.
Must be able to work well with co-workers and in a team environment.
Must be able to sit for extended periods and view multiple monitors and screens for long durations.
Must be able to hear and speak clearly via phone and radio transmissions.
Must communicate effectively with guests in English in relation to position duties and responsibilities.
Must be able to work in a dimly lit room for long periods.
Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required.
Ability to multitask and remain focused in a fast-paced environment.
Strong written and verbal communication skills.
Excellent attention to detail and observation skills.
Ability to work independently or as part of a team.

Nice To Haves

Previous surveillance, security, or law enforcement experience preferred.
Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.

Responsibilities

Monitor casino and property areas in real time using surveillance systems.
Detect and investigate irregular or suspicious activities, including potential table-game cheating, theft, internal-control violations, and fraud.
Document and report observed incidents or violations of internal controls, gaming regulations, or company policies.
Conduct reviews and investigations using surveillance footage, player tracking systems, and facial recognition.
Prepare clear and concise reports that may be used as evidence in legal matters.
Collaborate with Security, Table Games, Slot Operations, Compliance, and the Cage to support investigations and operational integrity.
Operate surveillance systems and related digital video review, facial recognition, license plate recognition, player tracking, and incident tracking software.
Maintain knowledge of table games, slot machines, cash handling procedures, Title 31/AML compliance, and gaming regulations.
Maintain confidentiality and discretion.
Assist with training and mentoring new Surveillance team members, as assigned.
Respond to emergencies and coordinate with other departments as needed.
Perform other related and compatible duties as assigned.