Surveillance Operator - Surveillance
About The Position
The Surveillance Operator performs technical surveillance duties to help ensure compliance with state and federal gaming laws, regulations, and company policies and procedures. The role uses complex electronic and video equipment to monitor the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops while promoting outstanding guest relations. The operator observes, monitors, and records activity in casino areas, documenting observations and events as required. The position also supports emergency coordination, promptly reports irregularities and procedural variances to management, and helps uphold responsible gaming and alcohol-service practices. Duties are performed in compliance with company standards and Illinois Gaming Regulations. The description notes that duties may include other related and compatible tasks assigned by management; attending seminars may also be required when needed.
Requirements
- High school education; related education and experience may be interchangeable on a year-for-year basis.
- One or more years of experience in a security-related field or gaming-related position is preferred.
- Analytical, observational, organizational, interpersonal, and communication skills.
- Obtain and maintain all licenses and certifications required by federal, state, and Illinois Gaming Commission requirements.
- Successfully pass a background check.
- Be at least 21 years of age.
- Work holidays and weekends, as well as flexible shifts.
- Have 20/20 corrected vision.
- Knowledge of computer applications.
- Ability to work overtime and/or change shifts on short notice.
- Ability to work with coworkers in a team environment.
- Ability to complete mental math quickly.
Nice To Haves
- Casino surveillance or related surveillance experience is an asset.
- Prior experience in the gaming industry is a plus.
- Knowledge of blackjack, roulette, craps, and other card games is preferred.
Responsibilities
- Observe, monitor, and record activity occurring in casino areas, documenting observations in writing as required.
- Record events in table games, slots, the cage, and soft count.
- Apply knowledge of credit procedures, cash transaction reports, company procedures, and regulatory requirements.
- Perform duties in compliance with company standards and gaming regulations.
- Assist in coordinating and resolving emergency situations.
- Bring observed irregularities and procedural variances promptly to management's attention.
- Discreetly notify appropriate managers of responsible-gaming or responsible-alcohol-service concerns and observations.
- Perform other related and compatible duties as assigned.
- Adhere to Illinois Gaming Regulations.
- Attend seminars when needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
