Support Analyst Jobs

1,790 jobs found — updated daily

Billing Support Sales Analyst

Equifax•Saint Louis, MO
•Hybrid
Match Resume

About The Position

The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex issue resolution, client enhancement feedback, and contractual schedule subject matter expertise. This key role is critical for revenue growth and retention. The position requires high output, strong analytical ability, a high level of accountability, dynamic performance standard while working independently, good relationship building skills, and experience working with all organizational levels internally and externally. Primary responsibilities include but are not limited to analyzing complex and diverse billing events, preparation and delivery of billing reports with expert analysis, often serving as a liaison between multiple parties internally and externally to make Equifax the easiest partner to work with. We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.

Requirements

  • Bachelor’s degree, preferred, preferably in business or related field, or equivalent, relevant work experience
  • 2+ years of Sales Support and/or Customer Service experience
  • Understanding of the Client Lifecycle
  • Client Focused Resolution
  • Problem Solving / Decision Making / Execution
  • Collaboration with multi-layer stakeholders / Identify and adapt to stakeholders
  • Handle fast-paced and challenging job demands
  • Critical and Strategic Thinking
  • Ability to dissect complex issues, identify root causes, and suggest solution

Nice To Haves

  • Working Knowledge of CRMs
  • Intellectually curious and insights driven
  • Delivers results and plays to win
  • Has a sense of urgency, agility, and grit
  • Leads with integrity, and is personally accountable
  • Exceeds customers’ expectations every day
  • Take initiative to develop yourself and help others grow
  • Values diversity of experience and thought

Responsibilities

  • Prepares and delivers client-based reporting, educates clients on self service tools and reporting and easily identifies areas of opportunities where action is taken to resolve complex issues.
  • Support issue resolution around billing and general customer service.
  • Assist with inquiries regarding billing, pricing, contracts, reporting and research.
  • Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
  • Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
  • Administration of complex billing account analysis in detailed reconciliations by comparison to invoices, contracts and account settings.
  • Evaluates and communicates client escalations to report on results, trends, progress, and make recommendations.

Benefits

  • comprehensive compensation and healthcare packages
  • 401k matching
  • paid time off
  • organizational growth potential through our online learning platform with guided career tracks

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Job Search Resources

Build a Resume for Support Analyst

The resume builder that gets results.

  • Get clear feedback so you look as qualified as you are
  • Align your resume with the job to get further in the process, faster
  • Take the guesswork out of resume writing
Explore the resume builder

Explore Related Job Searches

AnalystTaManagerEngineerCtoRn

Tools

Templates & Examples

Resources

Comparisons

Company

Over 4 Million Users
Free AI tools and resources to help you land your next job, faster
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service