EHR Support Analyst II

HCA Healthcare • Orem, UT

3d • Onsite

About The Position

The EHR Support Analyst II is an onsite clinical IT resource supporting the implementation and ongoing use of a broad range of clinical applications at one or more facilities. The role leads facility clinical systems activities, provides second-level subject matter expertise to resolve application incidents and requests, and leads testing and implementation of new modules, applications, releases, and products. It also manages facility-specific dictionaries and adapts division policies, procedures, training, and best practices for facility use.

Working with division EHR support specialists and facility core team members, the analyst develops training materials, delivers hands-on training, and supports standardization, utilization, integration, and optimization plans. The analyst coordinates clinical application reporting requests, defines report requirements, validates results, performs quality audits, tracks use metrics, supports system security and patient confidentiality, and helps ensure compliance. The position may support a single facility or multiple facilities across a geographic zone, requires occasional or intermittent travel to assigned sites, and includes on-call assistance as needed.

Requirements

• Understanding of clinical operations and processes.
• Understanding of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Ability to establish and build strong relationships across a broad range of personality types.
• Ability to communicate effectively, verbally and in writing, with clinical and information technology personnel.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools' functionality and capabilities.
• Ability to drive to assigned sites to complete work.
• One to three years of experience in clinical application support or related clinical work experience; the posting also states 'OR experience needed.'
• Valid state driver's license and proof of auto insurance, if applicable.

Nice To Haves

• Bachelor's degree preferred.
• Licensing or credentials within a specific clinical specialty preferred, if available.
• Specialty clinical licensure is strongly desired.

Responsibilities

• Serve as a key onsite clinical IT resource for facility implementation and support of clinical applications.
• Lead and facilitate the facility's core clinical systems team on clinical IT activities.
• Provide second-level support for clinical application incidents and requests, and provide status updates on user issues.
• Coordinate incident and request resolution with enterprise and division subject matter experts, service resources, and the enterprise Service Desk.
• Lead facility-based implementations of clinical application software releases and new products.
• Provide on-call assistance as needed.
• Lead, monitor, and facilitate testing and implementation of new modules and applications for the facility.
• Facilitate and manage maintenance of facility-specific dictionaries.
• Adapt division policies, procedures, training, and best practices for use at the facility.
• Develop training materials and deliver hands-on training with division support and facility core team members.
• Promote and support division plans for clinical application standardization, utilization, integration, and optimization.
• Coordinate clinical application reporting requests, help define report requirements, validate results, and develop reports as needed.
• Perform quality audits and track metrics related to clinical application use.
• Participate in meetings as a member of facility clinical leadership.
• Promote system security and patient confidentiality and help ensure compliance.
• Coordinate the execution and use of audit tools.
• Build strong relationships with facility customers, including nurses, physicians, core team members, and facility leadership.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed