EHR Analyst
About The Position
The EHR Analyst facilitates maintenance, support, and optimization of MHMR Concho Valley’s Electronic Health Record (EHR), SmartCare by Streamline, and integrated systems. The role helps provider staff use the system effectively, serves as a key liaison with the EHR vendor, and collaborates with Operations, Finance, Information Technology, and Quality Management teams. The position supports SmartCare users, coordinates staff training, communicates system updates, manages user access, and oversees electronic reporting required by Local, State, or Federal contracts. It also extracts data, writes SQL queries, creates reports or dashboards, and works with clinical and financial departments to maintain behavioral health charge codes in the Charge Description Master.
Requirements
- Bachelor’s degree in a relevant field or equivalent work experience.
- Valid Texas driver’s license and ability to be insured under MHMRCV’s insurance.
- Proven experience in clinical workflows using healthcare IT systems.
- Knowledge of Electronic Health Record systems.
- Comprehension of CPT/HCPCS coding and medical billing, pricing, and denials.
Nice To Haves
- Experience with SmartCare; SmartCare-specific training will be provided.
- Basic understanding of or experience writing SQL queries or using Power BI.
- Prior experience in behavioral health, community mental health, or intellectual and developmental disability settings.
Responsibilities
- Serve as the primary point of contact for SmartCare EHR issues and requests, troubleshoot problems, and close help desk tickets.
- Coordinate and facilitate ongoing EHR training for new and existing staff.
- Help users determine effective ways to use computer tools to address operational needs.
- Review and communicate EHR updates, including enhancements, bug fixes, test changes, and scheduled outages.
- Maintain user permissions and role rights and privileges, and oversee system access during onboarding and offboarding.
- Manage electronic reporting required through Local, State, or Federal contracts, including CARE, CMBHS, and encounter data setups.
- Extract data, write SQL queries, and generate reports or dashboards to support staff data analytics.
- Collaborate with clinical and financial departments to build, update, and maintain behavioral health charge codes in the Charge Description Master (CDM).
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Retirement and 457 plans
- Other voluntary benefits
- Paid vacation
- Employee choice days
- Sick time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
