EHR Analyst

The Emily Program • Roseville, MN

1h • $70,000 - $80,000 • Remote

About The Position

The EHR Analyst is an integral member of the EHR team, providing real-time support to clinicians and business staff, helping resolve technical and operational issues, and delivering responsive service to internal customers. The analyst works with vendors and EHR team members to facilitate system fixes, solutions, and enhancements, updates user guides and training materials, and assists with system upgrades and test scripts.

This role supports and optimizes the EHR by troubleshooting production issues, monitoring system activity, maintaining records and change tracking, and serving as a point of contact for provider and administrator corrections. The analyst also contributes to clinical content development, system design and implementation, testing, new-site EHR build requirements, and communication among clinical, technical, and operational teams.

The position is remote and requires the employee to be based in the United States and authorized to work for any U.S. employer without restrictions. The schedule is Monday through Friday during typical business hours. The stated starting salary range is $70,000–$80,000, with the final offer based on qualifications and experience.

Requirements

• At least two years of experience with Avatar or another EHR system is strongly preferred.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with clinical staff.
• Ability to understand and interpret clinical and technical concepts and requirements.
• Knowledge of behavioral, mental health, or clinical workflows is required.
• Self-reliance and strong multitasking skills.
• Excellent follow-through and attention to detail.
• Ability to work under pressure and prioritize appropriately in a changing environment.
• Strong attention to detail and commitment to quality.
• Solid interpersonal skills and demonstrated ability to develop and maintain productive relationships.
• Initiative and sound judgment, including the ability to start tasks, ask questions, identify and discuss problems, structure one's work, and stay on task.
• Ability to prioritize and adapt to changing priorities.
• Passion for the organization’s business, clients, and values.
• Must be based in the United States and have unrestricted authorization to work for any U.S. employer.

Nice To Haves

• Bachelor’s degree in Health Information Management or a related field.
• Experience with medical billing and office operations.

Responsibilities

• Handle production problem and issue resolution for clinical users.
• Play a key or lead role in overall EHR support and optimization.
• Provide ongoing support to physician offices, including troubleshooting and problem resolution.
• Monitor system activities, identify and resolve problems, and escalate issues to a manager or vendor as appropriate.
• Serve as the point of contact for EHR corrections for providers and administrators.
• Maintain a high level of customer satisfaction with end users.
• Provide reliable tracking mechanisms for EHR changes.
• Maintain accurate records of contacts and inquiry results.
• Assist clinical and technical analysts with research into functionality for new enhancements.
• Work with Training to update support and maintenance documentation.
• Provide knowledge and support for developing and implementing standardized, streamlined clinical content.
• Facilitate communication among clinical providers and technical and operational teams.
• Lead or participate in clinical and functional design sessions and multidisciplinary workgroups.
• Participate in validation testing of new design and build work and provide implementation support.
• Assist with implementation, design, build, testing, and maintenance of systems supporting clinical or financial processes.
• Assist with EHR build requirements for new sites.
• Contribute to assigned tasks and projects, including development of application test strategies and plans.
• Communicate task and project status effectively and ensure timely, quality delivery of deliverables.
• Perform other duties as assigned.

Benefits

• HSA and PPO insurance, with HSA or FSA options through Blue Cross Blue Shield.
• Dental insurance through Delta Dental.
• Vision insurance through EyeMed.
• Short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) plan available two months after start date.
• Company 401(k) matching of up to 50% of the employee’s contribution, up to 6% of compensation.
• PTO that accrues annually and begins with the first whole pay period.
• Seven paid holidays and one floating holiday, in addition to regular PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed