EHR Business Analyst

Public Health Management Corporation•Philadelphia, PA

About The Position

PHMC's Mental Health Services division seeks an experienced EHR Business Analyst to serve as the operational and technical lead for its Qualifacts Credible Electronic Health Record platform. The role partners with clinical, program, billing, compliance, and IT teams to translate operational needs into effective EHR solutions. The analyst optimizes workflows, develops forms and reports, supports users, improves data quality, and ensures the EHR supports service delivery and reimbursement. Hands-on experience with Qualifacts Credible, including system management, workflow configuration, reporting, troubleshooting, and user support, is highly preferred.

Requirements

Bachelor's degree in Health Information Management, Information Technology, Healthcare Administration, Business Administration, Public Health, or a related field; an equivalent combination of education, certification, and relevant experience may be considered.
Experience with form design, workflow configuration, reporting, and system administration.
Experience supporting multiple departments and collaborating with operational leadership.
Advanced knowledge of EHR systems.
Strong understanding of behavioral health, healthcare operations, clinical documentation, and revenue cycle processes.
Knowledge of HIPAA, privacy, security, and healthcare compliance requirements.
Experience with workflow analysis, system optimization, and business process improvement.
General knowledge of user access management, security administration, and role-based permissions.
Strong analytical and problem-solving skills.
Ability to develop and interpret reports, dashboards, and data extracts.
Experience coordinating technical issues with software vendors and external support teams.
Excellent written and verbal communication skills, with the ability to train, coach, and support end users and explain technical information to non-technical users.
Strong project management and organizational skills; ability to work independently while managing multiple priorities and deadlines.
Ability to manage dotted-line reporting relationships and work in partnership with multiple teams.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.

Nice To Haves

Strongly preferred: Three or more years of experience supporting EHR systems in a healthcare, behavioral health, or human services environment.
Strongly preferred: Experience administering or supporting the Credible EHR platform.
Preferred: Understanding of Medicaid, managed care, and healthcare billing processes.
Preferred: Experience with data reporting and Business Intelligence tools.
Preferred: Relevant certifications related to healthcare information systems, EHR administration, data analytics, or project management.

Responsibilities

Serve as the primary Credible EHR support resource for assigned programs, departments, and subsidiaries.
Manage and coordinate EHR-related tickets and issues with Qualifacts/Credible support in coordination with IT, monitor resolution, and communicate status updates to stakeholders.
Design, develop, modify, test, and implement electronic forms and workflows in Credible, including supporting form migration and standardization across programs.
Provide day-to-day application support and troubleshooting to end users, and create IT Service Desk tickets for user administration and account, password, device, printing, or connectivity concerns.
Partner with program leaders to identify workflow improvements and increase EHR utilization.
Maintain billing matrices to support accurate service authorization, billing, and reimbursement, including adding payers or payment sources and updating rates.
Develop, modify, and maintain BI reports and dashboards, or coordinate development with the vendor.
Ensure data integrity through routine reviews, testing, and quality assurance.
Request and verify Credible user roles through IT's access process and regularly review and update user access levels and security settings.
Define and document role- or position-based access levels and manage changes through established IT processes.
Manage workflow changes resulting from system upgrades by gathering requirements, conducting user acceptance testing, and supporting program preparedness.
Develop and deliver user training and educational materials on EHR functionality and best practices.
Collaborate with Quality, Compliance, Revenue Cycle, Clinical Operations, and Program Leadership on organizational initiatives.
Document system configurations, workflows, procedures, and support activities.
Develop and maintain procedures for correct client and employee status or designation, such as active or inactive.
Monitor Credible changes, updates, and enhancements through the Qualifacts knowledge community; support effective program-level use of updates; and coordinate with PHMC IT Infrastructure to ensure implementations meet infrastructure requirements.
Participate in special projects and system implementation activities as assigned.
Maintain ongoing coordination and collaboration with the PHMC Information Technology team.