Business Analyst 3 - EHR Stability Analyst

TOMORROW HIRE•Richmond, VA

4d•Hybrid

About The Position

The Business Analyst 3 – EHR Stability Analyst will support the Virginia Department of Health’s Electronic Health Record (EHR) system through application support, operational workflow analysis, identification of enhancement opportunities, and coordination with technical, clinical, and business stakeholders. The role supports EHR stability and usability during implementation and ongoing operations, including responsive support to Local Health District users, issue troubleshooting and escalation, workflow evaluation, and recommendations to improve system performance and user experience. The analyst will gather and document business requirements, develop user stories and acceptance criteria, participate in structured testing cycles, and support EHR go-live activities. Additional work includes preparing training materials, job aids, and user documentation, and collaborating with technical teams and vendors on short-term solutions and long-term system enhancements. This is a hybrid contract position based in Richmond, Virginia. It requires on-site work in Richmond at least one day per week and travel to Local Health Districts as required during EHR rollout and go-live activities. Candidates must attend an in-person interview in Richmond, physically reside within the United States throughout the assignment, and be authorized to work in the United States without employer sponsorship.

Requirements

At least 7 years of experience triaging, troubleshooting, and escalating application- or EHR-related issues.
At least 7 years of experience engaging stakeholders, analyzing operational needs, evaluating application capabilities, identifying gaps, and recommending solutions.
At least 7 years of experience gathering, analyzing, and documenting business requirements for system enhancements.
At least 7 years of experience developing user stories, acceptance criteria, and related Agile documentation.
At least 7 years of experience supporting functional, integration, and user acceptance testing and participating in structured testing cycles.
At least 7 years of experience collaborating with cross-functional technical, clinical, and business teams.
At least 7 years of experience developing user documentation, job aids, and training materials.
At least 7 years of experience using Microsoft Office, Microsoft Teams, SharePoint, and business analysis tools including Visio.
At least 7 years of experience supporting or implementing Electronic Health Record systems.
At least 5 years of experience providing responsive support to EHR users in healthcare or comparable operational environments.
At least 5 years of experience monitoring and maintaining EHR workflows, processes, and procedures.
At least 5 years of experience providing application support, preferably in healthcare environments.
At least 3 years of experience with Oracle Health/Cerner platforms and public health workflows.
At least 2 years of experience supporting application implementation or go-live activities.
Willing and able to attend an in-person interview in Richmond, Virginia.
Available to work on-site in Richmond at least one day per week.
Willing and able to travel to Local Health Districts as required during EHR go-live activities.
Physically reside within the United States throughout the assignment in accordance with Commonwealth of Virginia security policies.
Legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

At least 5 years of experience with requirements documentation and system enhancement analysis.
At least 5 years of experience demonstrating analytical, communication, and problem-solving skills.
At least 5 years of experience with clinical, pharmaceutical, and patient-billing workflows.
At least 5 years of experience with SQL, Oracle databases, or web application environments.
At least 5 years of experience with Agile methodologies and related documentation practices.
Experience supporting healthcare application environments and public health operations.

Responsibilities

Provide responsive application support to EHR users across Virginia’s Local Health Districts.
Triage, troubleshoot, document, and escalate EHR application issues.
Monitor and maintain critical EHR workflows, processes, and procedures; identify recurring issues and recommend improvements.
Coordinate with technical teams, business stakeholders, and vendors to resolve application support challenges.
Engage stakeholders to understand operational needs, assess EHR capabilities, and identify functional gaps.
Gather, analyze, document, and validate business requirements for system enhancements.
Recommend practical solutions aligning EHR functionality with clinical and administrative requirements.
Develop user stories, acceptance criteria, and other Agile documentation.
Support interim solution development and long-term EHR improvement planning.
Analyze clinical, pharmaceutical, and patient-billing workflows and identify opportunities to improve workflows, adoption, and user efficiency.
Collaborate with clinical and operational teams to translate business needs into system improvements and support process refinement.
Participate in functional, integration, and user acceptance testing; develop and review testing documentation, scenarios, and expected outcomes.
Validate system functionality against documented requirements, identify and communicate defects or workflow issues, and coordinate issue resolution and testing completion.
Support EHR rollout and go-live activities across Local Health Districts, including on-site end-user assistance during implementation and stabilization.
Troubleshoot application and workflow issues during deployment and coordinate with implementation teams, vendors, and stakeholders to support adoption.
Communicate application issues, enhancement recommendations, and testing outcomes; act as a liaison between end users, technical support teams, and vendors.
Facilitate discussions to clarify requirements, resolve issues, and improve system usability while maintaining stakeholder relationships.
Develop and maintain user documentation, job aids, training materials, and procedural guidance.
Document enhancements, requirements, workflows, and testing activities; maintain accurate records of issues, resolutions, and recommended improvements.
Support end-user understanding, EHR adoption, and knowledge sharing across Local Health Districts and project teams.