Business Analyst 3 - EHR Stability Analyst

TOMORROW HIRE•Richmond, VA

5h•$36 - $56•Hybrid

About The Position

The Business Analyst 3 – EHR Stability Analyst will support the Virginia Department of Health’s Electronic Health Record system by providing application support, analyzing operational workflows, identifying enhancement opportunities, and coordinating with technical, clinical, and business stakeholders. The position focuses on EHR deployment, stabilization, adoption, and continuous improvement, and supports system stability and usability during implementation and ongoing operations. The analyst will provide responsive support to Local Health District users, troubleshoot and escalate application issues, evaluate clinical and administrative workflows, and recommend ways to improve system performance and user experience. The role includes gathering and documenting business requirements, developing user stories and acceptance criteria, participating in structured testing cycles, and supporting EHR go-live activities. The analyst will also prepare training materials, job aids, and user documentation, and collaborate with technical teams and vendors on short-term solutions and long-term system enhancements. This is a hybrid contract position based in Richmond, Virginia. It requires on-site work in Richmond at least one day per week, travel to Local Health Districts during EHR go-live activities, and an in-person interview in Richmond. The assignment is scheduled to start September 28, 2026, and end June 30, 2027.

Requirements

At least 7 years of experience triaging, troubleshooting, and escalating application or EHR-related issues.
At least 7 years of experience engaging stakeholders, analyzing operational needs, evaluating application capabilities, identifying gaps, and recommending solutions.
At least 7 years of experience gathering, analyzing, and documenting business requirements for system enhancements.
At least 7 years of experience developing user stories, acceptance criteria, and related Agile documentation.
At least 7 years of experience supporting functional, integration, and user acceptance testing.
At least 7 years of experience collaborating with cross-functional technical, clinical, and business teams.
At least 7 years of experience developing user documentation, job aids, and training materials.
At least 7 years of experience participating in structured testing cycles.
At least 7 years of experience using Microsoft Office, Microsoft Teams, SharePoint, and business analysis tools including Visio.
At least 7 years of experience supporting or implementing Electronic Health Record systems.
At least 5 years of experience providing responsive support to EHR users in healthcare or comparable operational environments.
At least 5 years of experience monitoring and maintaining EHR workflows, processes, and procedures.
At least 5 years of experience providing application support, preferably in healthcare environments.
At least 3 years of experience with Oracle Health/Cerner platforms and public health workflows.
At least 2 years of experience supporting application implementation or go-live activities.
Must be willing and able to attend an in-person interview in Richmond, Virginia.
Must be available to work on-site in Richmond at least one day per week.
Must be willing and able to travel to Local Health Districts as required during EHR go-live activities.
Must physically reside within the United States throughout the assignment in accordance with Commonwealth of Virginia security policies.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

At least 5 years of experience with requirements documentation and system enhancement analysis.
At least 5 years of experience demonstrating analytical, communication, and problem-solving skills.
At least 5 years of experience with clinical, pharmaceutical, and patient billing workflows.
At least 5 years of experience with SQL, Oracle databases, or web application environments.
At least 5 years of experience with Agile methodologies and related documentation practices.
Experience supporting healthcare application environments and public health operations.

Responsibilities

Provide responsive application support to EHR users across Virginia’s Local Health Districts.
Triage, troubleshoot, document, and escalate EHR application issues.
Monitor and maintain critical EHR workflows, processes, and procedures.
Identify recurring system issues and recommend improvements to system stability and usability.
Coordinate with technical teams, business stakeholders, and vendors to resolve application support challenges.
Engage stakeholders to understand operational needs, assess existing EHR capabilities, and identify functional gaps.
Gather, analyze, document, and validate business requirements for system enhancements.
Recommend practical solutions that align EHR functionality with clinical and administrative requirements.
Develop user stories, acceptance criteria, and other Agile documentation.
Support interim solution development and long-term EHR improvement planning.
Analyze healthcare workflows involving clinical services, pharmaceutical operations, and patient billing.
Evaluate how existing EHR functionality supports operational and clinical requirements.
Identify opportunities to improve workflows, system adoption, and user efficiency.
Collaborate with clinical and operational teams to translate business needs into system improvements.
Support ongoing process refinement and enhancement initiatives.
Participate in functional, integration, and user acceptance testing.
Develop and review testing documentation, scenarios, and expected outcomes.
Validate system functionality against documented business requirements.
Identify, document, and communicate defects or workflow issues.
Coordinate with technical and business teams to support issue resolution and testing completion.
Support EHR rollout and go-live activities across Local Health Districts.
Provide on-site assistance to end users during implementation and stabilization periods.
Troubleshoot application and workflow issues encountered during deployment.
Coordinate with implementation teams, vendors, and stakeholders to support successful system adoption.
Identify post-implementation improvements and ongoing support needs.
Collaborate with technical, clinical, operational, and business teams on EHR system requirements.
Communicate application issues, enhancement recommendations, and testing outcomes clearly.
Serve as a liaison between end users, technical support teams, and vendor organizations.
Facilitate discussions to clarify requirements, resolve issues, and improve system usability.
Maintain effective working relationships with stakeholders at different organizational levels.
Develop and maintain user documentation, job aids, training materials, and procedural guidance.
Document system enhancements, business requirements, workflows, and testing activities.
Provide clear instructions to support end-user understanding and EHR adoption.
Maintain accurate records of application issues, resolutions, and recommended improvements.
Support knowledge sharing across Local Health Districts and project teams.