Ambulatory EHR Analyst
About The Position
The Ambulatory EHR Analyst owns clinical documentation and ambulatory workflow configuration in Lunera’s shared, externally hosted electronic health record across family medicine, OBGYN, pediatrics, and behavioral health. The analyst works with providers and clinical teams to understand needs, translate them into workflows and change requests, and represent Lunera’s requirements in EHR host governance. The role tests changes before production, trains and supports staff, and provides at-the-elbow assistance during releases and high-demand periods. The position also supports behavioral health documentation, consent capture, and record segmentation requirements under 42 CFR Part 2, and partners with IT Operations on capturing OBGYN ultrasound images and making them available in patient records. The analyst assesses upgrades, supports downtime and recovery readiness, maintains documentation and validation evidence, and serves as a second-tier escalation point for clinical application issues. Work is performed in office and clinical settings at the Woodbridge, Dumfries, and Manassas sites. Regular travel among all three locations is required. The role involves extended periods at a computer, communication in person, by phone, and in writing, and lifting and positioning equipment up to 20 pounds. The analyst must protect patient privacy in accordance with HIPAA, 42 CFR Part 2, and Lunera policy, and complete required compliance training.
Requirements
- Two or more years of experience supporting or configuring an electronic health record in an ambulatory setting.
- Experience with Epic, eClinicalWorks, or other EHR platforms.
- Demonstrated experience gathering clinical requirements and translating them into system configuration or change requests.
- Demonstrated experience delivering end-user training to clinical staff.
- A systematic approach to testing and the discipline to document validation evidence.
- An associate or bachelor’s degree in health information management, information technology, a clinical discipline, or a related field, or an equivalent combination of education and experience.
- Working knowledge of ambulatory clinical processes and documentation practice.
- Ability to communicate clearly and patiently with clinical staff at every level of technical comfort.
- Ability to work within the constraints of a shared, externally hosted system and advocate effectively within them.
- Strong attention to detail to catch configuration defects before production.
- Ability to balance competing requests from multiple service lines and communicate priorities transparently.
- Valid driver’s license and reliable transportation.
- Ability to lift and position equipment up to 20 pounds.
Nice To Haves
- EHR certification in an ambulatory, access, revenue cycle, or clinical documentation application.
- Experience with Epic, eClinicalWorks, or other EHR platforms.
- Experience with pediatric or obstetric clinical workflows.
- Experience supporting behavioral health documentation and consent requirements.
- Experience in a Federally Qualified Health Center or other safety-net setting.
- Prior clinical experience in an ambulatory setting.
Responsibilities
- Own clinical documentation workflows, order sets, preference lists, and templates for family medicine, OBGYN, pediatrics, and behavioral health.
- Gather, document, and prioritize workflow requirements from providers and clinical staff at all three sites.
- Prepare, submit, and track change requests through EHR host governance and represent Lunera’s requirements in host review.
- Support behavioral health documentation workflows, including consent capture and record segmentation requirements under 42 CFR Part 2.
- Own the pathway for capturing OBGYN ultrasound images and making them available in the patient record, in partnership with IT Operations.
- Test and validate host build, upgrade content, and change requests before production release.
- Maintain test scripts and validation evidence showing that clinical workflows work as intended after changes.
- Assess upgrade content for clinical impact and communicate changes to affected staff before release.
- Participate in downtime planning, downtime procedure testing, and recovery validation.
- Design and deliver role-based training for clinical staff, including onboarding for new providers and staff.
- Provide at-the-elbow support during releases, upgrades, and periods of high demand.
- Serve as second-tier escalation for clinical application issues raised through the service desk.
- Maintain end-user documentation and quick reference guides for ambulatory workflows.
- Travel regularly among the Woodbridge, Dumfries, and Manassas clinic locations.
- Protect patient privacy in line with HIPAA, 42 CFR Part 2, and Lunera policy, and complete required compliance training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
