Consulting EHR Support Analyst OR

HCA Healthcare•Nashville, TN

About The Position

The Consulting EHR Support Analyst serves as the primary clinical ITG resource for developing, implementing, and supporting advanced clinical applications or complex MEDITECH tools across the division. The role supports division-wide standardization, utilization, integration, and optimization in assigned specialty areas; leads implementation of division or enterprise applications; and resolves complex issues escalated from service desks and facility support resources. The analyst coordinates division-wide parameter management and testing, develops training materials, supports upgrades and software releases, and promotes best practices. The role works closely with the Division EHR Support Specialist Team, facility EHR support staff, enterprise subject matter experts, educators, reporting analysts, and clinical teams. Occasional, intermittent travel is required, and the analyst must be able to drive to assigned sites.

Requirements

Bachelor's degree required, with seven or more years of experience in clinical application support; alternatively, a master's degree is listed.
Mature understanding of clinical operations and clinical application support processes and workflows.
Understanding of relevant accreditation guidelines, including JCAHO, MQSA, HIPAA, and ACR.
Ability to establish and build relationships across a broad range of personality types.
Effective verbal and written communication with clinical and information technology personnel.
Demonstrated customer orientation.
Strong leadership and teaching abilities.
Advanced computer skills.
Understanding of reporting tools' functionality and capabilities.
Ability to drive to assigned sites to complete work.
Valid state driver's license and proof of auto insurance, if applicable.

Nice To Haves

Proficiency with various programming and clinical application reporting tools.
Customer service orientation and/or training.
Possession and maintenance of specialty clinical licensure is strongly desired.

Responsibilities

Work with the Division EHR Support Specialist Team to identify and promote division goals.
Coordinate division-wide standardization, utilization, integration, and optimization activities for assigned clinical application specialties.
Develop, execute, and support division-wide tools and resources focused on clinical initiatives.
Provide user support and system maintenance for advanced clinical applications across division hospitals.
Analyze and resolve complex issues and requests escalated from division or facility service resources.
Coordinate with enterprise subject matter experts, service resources, and the enterprise Service Desk to resolve clinical application incidents and requests.
Participate in root cause analysis when issue trends are identified.
Support module updates and advanced clinical applications in collaboration with EHR Support Analysts and the Division EHR Specialist Team.
Coordinate division-wide testing for advanced clinical applications, interpret test plans, and assist with troubleshooting.
Work with the Education Specialist to develop training materials and provide training to division and facility EHR support staff and super users.
Help define clinical application reporting standards, support implementation at facilities, and perform report writing as needed.
Coordinate reporting request priorities with the Division Reporting Analyst and Division EHR Support Specialist Team.
Aggregate division-level report data and investigate discrepancies.
Promote system standardization, utilization, security, patient confidentiality, and best practices.
Identify and evaluate best practices with enterprise peers, and package division best practices, policies, and procedures for implementation and use.
Work with facilities to implement standards, best practices, policies, procedures, and utilization plans.
Build relationships and strengthen the division community among super users, core team members, EHR support staff, and specialty networks across HCA.
Participate in special projects and perform other duties as assigned.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.