EHR Support Analyst II

HCA Healthcare•Largo, FL

1d•Onsite

About The Position

The EHR Support Analyst II serves as an onsite clinical IT resource for facility implementation and support of clinical applications. The role leads facility clinical systems activities, provides second-level support for clinical application incidents and requests, and leads facility testing and implementation of new modules, applications, software releases, and products. The analyst may serve one facility or multiple facilities across a geographic zone. The position manages facility-specific dictionaries, contributes to adapting division policies, procedures, training, and best practices for facility use, and works with division and facility teams to develop training materials and provide hands-on training. It also supports division plans for standardization, utilization, integration, and optimization of clinical applications. The analyst coordinates reporting requests, helps define and validate report requirements and results, may develop reports, conducts quality audits, tracks use metrics, and supports system security, patient confidentiality, and compliance. The role requires occasional local travel and on-call assistance as needed. Applicants must currently be located in the Largo/Clearwater, Florida area and must be an RN.

Requirements

Registered Nurse (RN); the posting states RN required.
Must be located in the Largo/Clearwater, Florida area at the time of application.
One to three years of experience in clinical application support or related clinical work experience.
Understanding of clinical operations and processes.
Understanding of pertinent accreditation guidelines, including JCAHO, MQSA, HIPAA, and ACR.
Ability to build relationships across a broad range of personality types.
Effective verbal and written communication with clinical and information technology personnel.
Demonstrated customer focus.
Leadership and teaching abilities.
Advanced computer skills.
Understanding of reporting tools' functionality and capabilities.
Ability to drive to assigned sites.
Valid state driver's license and proof of auto insurance, if applicable.

Nice To Haves

Bachelor's degree preferred.
Licensing or credentials within a specific clinical specialty, if available; maintenance of specialty clinical licensure is strongly desired.
Proficiency in programming and clinical application reporting tools.
Customer service orientation and/or training.

Responsibilities

Serve as an onsite clinical IT resource for facility implementation and support of clinical applications.
Lead and facilitate the facility's core clinical systems team on clinical IT activities.
Provide second-level clinical application support, resolve incidents and requests, and communicate status on user issues.
Work with enterprise and division subject matter experts, service resources, and the enterprise Service Desk to manage clinical application incidents and requests.
Lead facility-based implementations of clinical application releases and new products.
Provide on-call assistance as needed.
Lead, monitor, and facilitate new module and application testing and implementation with the Division EHR Support Team.
Maintain facility-specific dictionaries.
Provide input for adapting division policies, procedures, training, and best practices for facility use.
Develop training materials and deliver hands-on training with division and facility team members.
Promote and support standardization, utilization, integration, and optimization plans for clinical applications.
Coordinate clinical application reporting requests, help define report requirements, and validate reporting results.
Develop clinical application reports as needed.
Perform quality audits and track metrics related to clinical application use.
Participate in meetings as a member of facility clinical leadership.
Promote system security and patient confidentiality and help ensure compliance.
Coordinate the execution and use of audit tools.
Build strong relationships with nurses, physicians, core team members, and facility leadership.
Adhere to the Code of Conduct and Mission & Value Statement.
Participate in special projects and perform other duties as assigned.
Drive to assigned sites to complete work.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.