Manager EHR Support

HCA Healthcare • Richmond, VA

2d

About The Position

The Manager EHR Support provides technical and managerial leadership for clinical application systems and services within an HCA division. The role establishes goals and priorities, manages current and planned services, and aligns division direction with corporate IT&S strategies, division plans, and facility needs. It also contributes to the architecture of the division’s clinical application services infrastructure and the development of related guidelines, procedures, and standards.

The position leads the division’s EHR Support function and team, coordinates consistent support for EHR clinical applications, and helps resolve complex application issues. It coordinates division-wide software release testing and implementation, supports development of clinical application training strategies and tools, and promotes standardization, utilization, optimization, and best practices. The manager is expected to maintain subject matter knowledge across clinical applications and keep current with technology developments so services meet corporate and division requirements and service-level agreements. The role requires strong people management, initiative, and the ability to execute strategy in a matrix reporting environment.

The manager works with corporate, division, and facility leaders; business operations; IT&S leaders; users; vendors; enterprise subject matter experts; service resources; and the enterprise Service Desk. The role includes personnel and resource management, staff development, service-level oversight, budget and cost-estimate support, incident and request resolution coordination, application standards and compliance, and relationship-building across HCA and external organizations. The position requires living in the Richmond, Virginia area and being able to drive to assigned sites.

Requirements

• Bachelor’s degree required.
• 10 or more years of relevant experience.
• 3 or more years of management experience.
• Thorough knowledge and understanding of current and emerging clinical applications technology.
• Mature understanding of clinical application support processes and workflow.
• Understanding of pertinent JCAHO, MQSA, HIPAA, and ACR guidelines.
• Strong analytical and organizational skills, including attention to detail.
• Ability to proactively identify needs, manage resources, and multitask.
• Effective verbal and written communication skills, including presentation skills.
• Demonstrated customer orientation.
• Strong leadership and management skills.
• Ability to recruit, develop, and retain staff.
• Ability to work in stressful situations.
• Competency in basic PC use and required tools.
• Must be living in the Richmond, Virginia area.
• Must be able to drive to assigned sites.

Responsibilities

• Provide technical and managerial leadership for goals, priorities, and management of current and planned clinical application systems and services within an HCA division.
• Meet with corporate, division, and facility leadership to align strategy and services and coordinate implementation activities.
• Manage personnel, including performance reviews, competency development, and staff coaching.
• Build and maintain relationships with business operations, IT&S leaders, vendors, clinical application user groups, and other stakeholders.
• Participate in resource planning and allocate resources to meet clinical application services, IT&S, and business priorities.
• Organize, plan, assign, and monitor work completion.
• Participate in developing corporate and division clinical application standards, policies, and procedures.
• Ensure clinical application design and use adhere to HCA policies, procedures, and standards.
• Lead analysis of organizational needs for clinical application development and implementation, and work with users to ensure applications meet business needs and specifications.
• Establish and manage internal service-level agreements and ensure vendor service-level agreements are met.
• Assist the director with budget development and prepare project cost estimates for the division and/or facilities.
• Ensure service resources are assigned to resolve clinical application incidents and requests in a timely manner.
• Coordinate incident and request resolution with enterprise subject matter experts, service resources, and the enterprise Service Desk.
• Encourage information sharing, team-based resolutions, cross-training, and process improvement within the team and across organizational boundaries.
• Grow clinical application support capabilities throughout the division.
• Work with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician Support Coordinators to implement division plans for application standardization, utilization, integration, and optimization.
• Promote EHR system security and patient confidentiality and help ensure compliance.
• Coordinate sharing of clinical application best-practice models, policies, and procedures.
• Participate in activities to improve departmental and organizational performance.
• Maintain relationships with outside IT&S vendors, professional organizations, contract employees, co-ops, external auditors, and consultants.
• Adhere to the Code of Conduct and Mission & Value Statement.
• Participate in special projects and perform other duties as assigned.
• Drive to assigned sites to complete work.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager