EHR and IT Support Specialist
About The Position
The EHR and IT Support Specialist provides front-line and specialized technical support for OCHIN Epic, enterprise information technology systems, and associated clinical technologies. The position deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure. Serving as a liaison among Information Technology, clinical operations, vendors, and end users, the position helps maintain reliable, secure, and efficient access to systems needed for healthcare delivery and organizational operations. The position primarily works in office, healthcare, training, technology-support, and organizational facility environments, with frequent movement between departments, workstations, clinics, training rooms, and facilities. Occasional evening, weekend, or extended hours may be needed during upgrades, implementations, go-live activities, or technology emergencies. Local and occasional regional travel may be required, generally less than 10 percent.
Requirements
- Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Technology, or a related field and one year of progressively responsible experience in help desk, technical support, IT operations, infrastructure, or related support; alternatively, a high school diploma or GED and three years of progressively responsible experience in those areas.
- Experience deploying and supporting hardware, software, user accounts, network-connected devices, telecommunications, and peripheral equipment.
- Working knowledge of endpoint support, OCHIN Epic and clinical technology, access management, networking, security, telecommunications, infrastructure support, troubleshooting, documentation, customer service, and escalation practices.
- Valid driver license and vehicle insurance meeting organizational and state requirements when driving is required.
- Ability to perform the essential functions of the job, with or without reasonable accommodation.
- Ability to lift, carry, move, and install equipment weighing up to 50 pounds; close visual acuity for troubleshooting hardware, reviewing technical documentation, and working with computer systems.
Nice To Haves
- Bachelor’s degree in Information Technology, Information Systems, Cybersecurity, Healthcare Informatics, or a related field.
- Experience supporting healthcare technology, electronic health records, clinical environments, OCHIN Epic, or Epic environments.
- CompTIA A+, Network+, Microsoft, healthcare technology, or Epic-related credentials.
Responsibilities
- Provide front-line and specialized technical support for OCHIN Epic, enterprise IT systems, and associated clinical technologies.
- Deploy, configure, maintain, and support end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure.
- Serve as a liaison among Information Technology, clinical operations, vendors, and end users.
- Help maintain reliable, secure, and efficient access to systems supporting healthcare delivery and organizational operations.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
