EHR Clin Apps Support Specialist - ITS-Clin EHR Support
About The Position
This position provides support and implements technology solutions to resolve problems with the EHR and other clinical products and applications. Clinical applications include software used in support of the clinical enterprise, such as patient registration, patient billing, ambulatory and inpatient clinical documentation, and applications for medical specialties including Radiology, Pathology, Oncology, Transplant, and Cardiology. The position also modifies clinical applications and programs from detailed specifications and assists in addressing routine problems through more efficient operational procedures, workflows, and information technology solutions. The role provides end-user support for UTMB’s Electronic Medical Record System and other clinical systems on a 24/7 basis. Support is delivered by telephone, system shadowing application, or onsite at clinics and hospitals. The position may work partially remotely, with onsite work as needed, and must be able to work from home with reliable internet when needed. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with work on occasion as needed. Travel to hospital and clinic locations in the listed Texas areas is required.
Requirements
- Associate’s degree in a related field and two years of related experience; an equivalent combination of relevant education and experience may be considered.
- Sufficient educational background and experience to begin clinical applications analysis, support, and/or programming.
- Understanding of computers and office applications.
- Understanding of medical workflows and terminology.
- Ability to communicate effectively verbally and in writing.
- Ability to work productively remotely when needed.
- Ability to walk long distances between and within buildings.
- Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.
- Willingness and ability to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City, and clinic locations in Galveston, Harris, and Brazoria counties.
- Ability to work from home with reliable internet when needed.
Nice To Haves
- One year of experience in a customer service role.
- One year of experience with Epic or an EHR system.
- One year of experience with technical troubleshooting.
- Experience with an Electronic Health Record System and PC hardware/software knowledge.
Responsibilities
- Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
- Respond to end-user support requests by telephone, system shadowing application, or onsite at clinics or hospitals.
- Assist end users with optimizing system functionality onsite in clinics and hospitals.
- Assist in a classroom setting as a proctor or instructor.
- Assist analysts with application and printer testing.
- Assist with onsite end-user support for rollouts and implementations as delegated by leadership.
- Modify clinical applications and programs from detailed specifications.
- Assist in providing solutions to routine problems using more efficient operational procedures, workflows, and information technology solutions.
- Demonstrate excellent communication and documentation skills.
- Prioritize work, self-motivate, and work both independently and as part of a team.
- Communicate effectively with medical personnel in face-to-face and virtual environments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
