EHR Clin Apps Analyst - ITS-Diagnostic Systems
About The Position
This position designs, configures, implements, maintains, and supports clinical applications of basic to medium complexity. Clinical applications include software used across the clinical enterprise, such as patient registration, patient billing, clinical documentation in ambulatory and inpatient settings, and specialty applications including Radiology, Pathology, Oncology, Transplant, and Cardiology. The role also performs basic to intermediate analysis and documentation of business and management problems to formulate clinical application requirements, and assists with routine solutions using efficient procedures, workflows, and technology. The analyst supports enterprise imaging and ancillary clinical systems and works with clinical departments, ITS teams, and vendors to support reliable technology and workflows. The position includes troubleshooting, testing, system maintenance, application improvements, user training, onsite support as needed, and scheduled 24x7 on-call support. The role requires strong problem-solving, communication, customer service, and teamwork skills, and the ability to develop clinical and technical application knowledge through experience and training.
Requirements
- Bachelor’s degree in a related field and one year of related experience; an equivalent combination of relevant education and experience may be considered.
- Sufficient educational background and/or experience to perform clinical applications analysis or programming.
- Knowledge of basic information technology concepts, including workstations, applications, networks, servers, and system interfaces.
- Ability to troubleshoot application, workstation, connectivity, and workflow issues using logical problem-solving techniques.
- Ability to learn and support clinical applications, medical imaging systems, and associated workflows.
- Strong analytical and problem-solving skills, including the ability to identify, document, troubleshoot, and appropriately escalate technical issues.
- Ability to collaborate with clinical users, ITS teams, vendors, and other technical resources to coordinate issue resolution.
- Strong verbal and written communication skills, including communicating technical information effectively to technical and non-technical users.
- Strong customer service and interpersonal skills and the ability to build effective working relationships with clinical and operational stakeholders.
- Ability to organize and prioritize multiple incidents, service requests, projects, and responsibilities while meeting deadlines and service levels.
- Ability to develop and maintain technical documentation, troubleshooting procedures, and application support materials.
- Ability to work independently within established procedures and recognize when issues require escalation or assistance.
- Ability to participate in testing, application upgrades, implementations, and other technical or operational initiatives.
- Ability to provide onsite support at multiple clinical locations and participate in scheduled 24x7 on-call support.
Nice To Haves
- Information Technology background with experience troubleshooting workstations, applications, and related technical components.
- Experience supporting clinical applications and associated clinical workflows.
- Experience with medical diagnostic imaging workflows or applications, such as Radiology, Cardiology, or Ophthalmology.
- Experience with PACS, VNA, or other medical imaging and clinical systems.
- Experience with healthcare application integrations, including DICOM, HL7, interfaces, or third-party applications such as AI solutions.
- Understanding of healthcare technology concepts and interoperability standards such as DICOM and HL7.
Responsibilities
- Provide application support, analysis, and system administration for enterprise imaging and ancillary clinical systems, including PACS, CPACS, VNA, and AI applications.
- Work with clinical departments, ITS teams, and vendors to support clinical technology and workflows.
- Develop knowledge of supported applications, workflows, and technical components to assist with troubleshooting, testing, maintenance, and 24x7 on-call support.
- Support and maintain enterprise imaging and ancillary applications, including Philips IntelliSpace PACS, Philips ISCV, GE MUSE, ScottCare OneView, VersaCare, and other supported systems.
- Troubleshoot, resolve, or appropriately escalate incidents and service requests while meeting established service levels.
- Assist with application configuration, system administration, maintenance, testing, upgrades, and implementations.
- Participate in integrated testing with Epic Radiant, Epic Cupid, and other Clinical ITS teams.
- Collaborate with Technical Services, Desktop Support, interface teams, vendors, and other ITS resources to resolve technical issues.
- Provide onsite support at hospital and clinic locations as needed.
- Develop and maintain application, troubleshooting, and support documentation.
- Assist with user training and workflow support.
- Participate in projects and application improvement initiatives as assigned.
- Provide strong customer service and maintain effective relationships with clinical and technical stakeholders.
- Participate in 24x7 on-call support and perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
